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In this brief video, Jim Rees explains that the real substance of a meeting often occurs after it ends, when people discuss matters in the hallway. He interprets these candid corridor conversations as evidence of a trust problem rather than a communication problem. Rees argues that a culture of trust cannot be built through occasional team‑building events; instead, it must be cultivated daily by how leaders react when others disagree with them. He concludes with a call to action to visit eimastery.co.uk for further resources.

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