In this short talk, the speaker urges peer‑group facilitators to develop confidence and courage so they can directly challenge members whose behavior—especially poor attendance—undermines the group’s strength. By taking the risk of confronting such issues, even when the group is still forming or not at full capacity, facilitators can improve retention, increase the group’s overall value, and build a higher‑performing peer community.
I think it's to have confidence in yourself to challenge and push the members in your peer group that aren't the way that you think they need to be to make it a stronger, more valuable, and more high-performing peer group. You know, have the courage to take the risk to say something that might offend them, like, hey, your attendance sucks, and it's really disappointing not only to me but to the rest of your peer group members. And that takes a lot of courage, especially when you're struggling to build the group and get things going. And, um, if the group's not 100% full, it's hard, even harder to do that. But I think those facilitators that make that commitment to communicate in that way are going to have a much better retention and a much more valuable solution over time.
