If you work in a call center, AI is coming for your job first!

22 Aug 2026 · 1 min

Watch on YouTube

1:21

In this YouTube monologue, Dan Novaes warns call‑center employees that AI is already automating Tier 1 chat and phone support—simple, repetitive tasks such as password resets, order status checks, and billing inquiries. He explains that every call handled by reps serves as training data for conversational AI, effectively turning reps into unpaid trainers. As AI takes over these roles, the remaining positions will focus on higher‑skill tasks like de‑escalation and managerial oversight, which are far fewer in number. Novaes then proposes a way for reps to profit from this shift: by joining the “Get Paid to Be Human” initiative, they can sell the insights and data generated from their human conversations to AI companies, potentially earning tens of thousands of dollars annually. The video serves both as a warning about imminent job displacement and a call to action to monetize the very data that fuels AI development.

Chapters

If you work in a call center, I'm not gonna lie to you. This job is going to be hit the hardest and first from AI. But there's a version that survives and pays better, and there's something that you could do today to start making extra money. Millions of Americans spend their day answering calls and chats, and it's mostly the same 20 questions on repeat: password resets, order status, and billing. And that's exactly what AI is already touching. Those repeat questions are the easiest thing the machine ever learned. Tier 1 chat is being automated right now and not in 10 years. What most reps don't realize is that every one of those calls that say, this call may be monitored for quality assurance, are essentially training Reps train the voice that answers the phone call on the clock, but never got paid for that second job. So the seats shrink, but the problem gets harder. What's going to survive is going to be de-escalation, effectively the manager that you talk to. However, there are not that many manager jobs, so you will need to have a higher skillset in order to get that better pay for whoever is left. The way I say it, that long-term this career is about to get very challenging. However, you could be making money right now by essentially helping train AI because it's going to happen either way. In the meantime, you can be getting paid for those human conversations machines can't handle, and once for the data that those AI companies are effectively taking from your conversations. The winners right now will collect both. Every call you took trained the bot for answering now. If you're a CS rep, you could be earning tens of thousands of dollars a year just for providing your insights to the world's leading AI labs. Follow Get Paid to Be Human and start getting paid for the data you generate instead of giving it away for free.