0:44

In this brief talk, the speaker proposes a simplified emotional framework consisting of four core states—bad, sad, mad, and glad—that encompass all human feelings. He urges listeners to become aware of which state they are in during interactions, especially when provoked, and to apply Viktor Frankl’s idea of the “space between” by pausing before responding. The speaker emphasizes that choosing silence over an immediate retort can be a more powerful and constructive reaction.

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