Channel-Agnostic Loyalty Is the Goal Nobody Has a Clean A…

24 Aug 2026 · 0 min

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In this brief dialogue, Speaker A emphasizes the need to drive customer loyalty in a channel‑agnostic manner, noting that achieving loyalty across all channels is complex but essential. Speaker B agrees, suggesting that the conversation should move away from the detailed, tactical "weeds" they have been stuck in and instead focus on broader strategies for fostering loyalty regardless of the sales or service channel. The exchange highlights a strategic pivot toward a holistic loyalty approach that transcends individual channel nuances.

It's like what you really wanna do is drive loyalty across channel agnostic. It's not, it's also because it's not straightforward. It's not a straightforward thing to do, but I think that's where I see the conversation shifting is more like how do we just drive customer loyalty regardless of channel?
Yeah. And it feels like a good opportunity to jump out of the weeds 'cause we've been in there for quite a while.