Vinny O Brien shares a mantra from a Manchester talk: "solve and serve" instead of selling. The approach is about solving customer problems first, which he argues leads to scalable success.
And I did a customer centricity talk there last week or week before in Manchester. I finished with this slide. I was like, I used to say this to my team as well, uh, don't sell, solve. Just solve, solve and serve, solve and serve. If we are there to solve and serve each other, not sell shit or sell things, I just think everything gets better. I think that having that mentality to kind of, how come, how can I be there to solve things for you or to serve you. Um, and if you can, then if you scale that then to multiple millions customers, great and everything. But I think that, that's, that mindset, uh, goes a long way.
Where is the consumer now? Reagan took to the field for the V Spot news .. #ecomm #ecommerce
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