"The Leadership Trait Most Managers Are Too Afraid to Use"

Emotional intelligence matters now. It's mattered in the past. It'll matter more in the future because as we get to be a society that depends more and more on technology, guess what? We need that closer connection together. I'll give you an example. The advent of cell phones, iPads, all that's been wonderful. Love it. But think about what it has done to the dynamic of the family, right? Yeah. You go to the restaurant, what do you see? Mom, dad, kid, kid. Are any of them looking at each other? No. No. Are any of them talking to each other? No. No. What do they got? Their technology in front of them. When I was a kid, just a few years ago— I can't even say that with a straight face, sorry. We sat at the dinner table, and if we had a book, if we had anything, don't put it up. That's right. We visited as a family at this table. We've lost that. We've lost that, and we've got to get it back. We've got to get it back. Emotional intelligence, again, is not a soft skill. You may call it a soft skill, but that doesn't mean that it's an overly sensitive skill, or you're in touch with your soft side if you do it. It's not. It's ridiculous. It is a necessity. And again, as technology advances, it's something that we as leaders have to tell our people, one, it's a good thing. It's a necessity. And 2, encourage them to build that.