Past Experience Helps Build Future Business

6 Mar 2024 · 1 min

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This content was created by Worldwide Ty. This content was uploaded by Worldwide Ty. This is a YouTube video titled "Past Experience Helps Build Future Business" (created 2024-03-06T23:00:26Z). The excerpt is a short, diarized conversation between two speakers (Speaker A and Speaker B) in which Speaker B describes working concerts, festivals and events (large crowds) and how handling upset attendees and seat/food/drink complaints developed customer-service skills useful for later business activities. The content focuses on practical experience translating into problem-solving and responsibility in customer service.

Chapters

Doing concerts. I worked with a company for years still kind of do that does festivals and events and it's 20,000, 40,000 people there. I never realized how in the moment where I got people cussing me out about their seats and their chairs and what they not going to never realize how dealing with that can help me was going to be instrumental in when people hear. Excuse me, you the owner, right? I want to tell you, this is flat and I just my Prosecco don't have no bubbles in it. I feel away. Okay. You know, like you. But when you so I never in those moments when that was happening and I'm changing out tickets and I'm, you know, trying to make sure that they can enjoy the rest of their night if something went wrong. Never realized that that was preparing me for.
This. Yeah. Customer service skill set when you're actually responsible for the problem.
Correct.