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Worldwide Ty argues that your real boss isn't a corporation or label, it's your customers. If fans withdraw support, the business fails. Success depends on delivering a superior consumer experience.
Worldwide Ty argues that your real boss isn't a corporation or label, it's your customers. If fans withdraw support, the business fails. Success depends on delivering a superior consumer experience.
when you're independent and you have a business and you are an entrepreneur, you know, your only boss outside of your, you know, who you believe in from a God or whoever your spiritual journey is, but your real boss in the worldly world is your consumers, right? That's one of the things where I think that a lot of the companies get wrong, rather you're a touring company, rather you are a, a distribution company or a record label or marketing company, like the artist is building up a fan base of bosses. 'Cause the fans are your boss. The moment the fans don't like what the company is doing, they cannot support the company. Mm-hmm. The moment the artists or the fans don't like what the artist is doing, they stop supporting the artist, right? And so for me, I'm always thinking about the consumer experience because that is our boss.
