New Customer vs Old Customer to some banks

Why do some banks want to attract new customers when you're already the customer of that bank? Hey, it's Aaron from Diagnostics and Finance. And the frustration that comes to me all the time, people go, I'm already with ABC bank. Why can't I get their better rate? I'm paying 4.34, but they're advertising to new customers 3.88. Well, unfortunately, this is the trap that some banks put themselves in is that they don't look after their current customers. So these clients that have come to me, I've had a couple of them recently where we've had to move one from ABC bank to XYZ bank to get the better rate. But then I've had customer two come to me who was at XYZ bank and I had to move them to ABC bank to get the better rates. And it was only due to them needing new lending versus old lending. So don't let get trapped into it. You can use basic products in other banks and you can keep your banking at the same bank you are at and just move your home loan for the period of time that you need and you can save some money. Anywhere between one to $3,000 a year is the average that I'm saving people with. Moving them just slightly from one bank to another to access the new lending rates, being a new customer. All right, have a great day.