A short YouTube video transcript in which Aaron Whybrow (Diagnostics and Finance) explains trailing commissions he receives monthly, situations when he would not receive them (mortgage default, non-payment, fraud, hardship) and describes proactive support he offers clients who hit financial difficulty—contacting advisors, making income protection claims, or arranging bank hardship provisions. The tone is practical and client-supportive.
Hey, it's Aaron from Diagnostics and Finance. Just wanted to provide a little extra service that I look at every month behind the scenes for all my clients. That would be the reports I get on my trailing commission. Now probably a hot topic in some spaces in regards to trailing commission but did you know that if you have a default, don't pay your mortgage, it's not a right loan or something's happened, fraud, anything like that, I don't get paid my trailing commission. The most common thing is that you've forgotten to pay your mortgage, someone's got sick. There's and internally that if you have things like income protection through super, through an advisor. If I get a zero trailing commission it may be one of those things that I'm going to get on the phone and say hey, how are you going to do you need some help? And other activities that we like losing a job but more commonly sickness and illness. Let's go after making appropriate contact with the appropriate advisor on how we can make an income protection claim, for example or how we can have a chat to the banks about any hardship provisions to be able to get a little bit of time back on our side. Most of the time with people not being able to pay some bills is usually a period of time, not a long time. The most common thing is either it's sickness or illness and hopefully, hopefully get better or it's losing a job and you just need some time to get back on your feet. Hey, it's Aaron from Diagnostic Finance. I check my trailing commission and if I get zero, I want to support you, the customer. Bye for now.