A short demo by Andrew Hamada showing a new price-claim research tool that helps brands detect and manage price discrepancies between vendor invoices and Amazon’s internal costs. The tool locates every invoice with a price variance and remaining unpaid balance, lets users prioritize by unpaid amount, and displays a chronological sequence of related invoices (including price claims, shortage claims, and any opened disputes). It highlights original invoice amounts and remaining unpaid balances so teams can quickly identify which items to dispute — important because Amazon expects action on price claims within 30 days.
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Our new price claim research tool helps brands identify when Amazon is disputing the cost of items on an invoice. Price claims originate when the invoice cost for a product doesn't match what Amazon has in their systems, in particular when Amazon's costs are lower in their systems. This usually happens when you've tried to put through a price increase that Amazon did not accept, or there's been some other sort of error in their system causing a discrepancy. And when that happens, there will be a price variance on the invoice and Amazon will issue a price claim intending to pay the lower amount of the costs. And so what this tool does is it finds every invoice that has a price variance with the remaining unpaid balance so that you can prioritize according to the size of the price. Then when you find one that you want to research, go ahead and click it. And then in this grid below, it'll show you the sequence of all invoices, including all price claims. It'll even show you shortage claims if they happen to be there. But really, the key thing here is that it's going to show you the original invoice amount and the amount remaining unpaid after all of the various derivative actions that Amazon takes with your invoices. If you had already opened a dispute, that would show up here as well. And it's going to show you what products are being disputed as well. This way, you can start to identify those price claims really, really fast, dispute them as quickly as possible, which is important because Amazon likes you to take action on price claims within 30 days.