A leader realized her constant busyness had become the team's culture. She gathered everyone's phones and spent three days redesigning how they worked. Performance improved when they did less and stayed intentional.
She had created a climate of busy that was spilling out of her, if that makes sense. And it was becoming the cultural norm, and it wasn't what she intended at all. And her shift was, I want to move from being busy to intentional. And I want to create a culture that is no longer busy, but is intentional and human. Anyway, long story short, she began by standing up in a moment of clarity, led to a moment of courage where she stood up and said, I am not healthy. I am busy. I'm not doing okay. And I realize I've done that to you, and it stops here and now. And we gathered everyone's phones at the beginning, and we spent three days architecting with her, kicking off with that clarity of message. Right? So I tell that story, very human story. But honestly, performance followed. It means that you're doing less.
Reducing Regrettable Attrition in Organizations by Fixing the System, Not the People Reducing Regret
