Ashish Kothari argues that companies claiming to put customers or shareholders first often miss what actually matters: their people. Businesses are made of individuals, and prioritizing them isn't just right, it's the foundation everything else rests on.
There are not a lot of companies that talk about people first. And yet the irony of it is just so always, you know, it blows my mind. There's so many companies that talk about customer centricity and customers, or they talk about shareholder primacy. Shareholders, because they gave us the money. It's all about the investors, or it's all about the customers. But there are not a lot of companies that talk about people first. And yet the irony of it is just so always, you know, it blows my mind. I'm like, unlike an individual, a business is an entity made up of individuals. If you want to be customer centric, who is customer centric? Your people are. And so why not always start with people? And why not actually start with people? Because it's the right thing to do, not because it's a means to an end that you are pursuing.
Reducing Regrettable Attrition in Organizations by Fixing the System, Not the People Reducing Regret
