Ashish Kothari and Brody explore why most people waste feedback by trying to process it too fast. The brain doesn't work in the instant, linear way we expect. Brody outlines a seven-step process that matches how your brain actually handles new information.
If we are not skilled at receiving feedback, I think we often are throwing away these incredible gifts of data that systems, technologies, people are sharing with us that can be helpful to us. So disaggregate a little bit, Brody, of what goes on in our brain when we receive feedback and, you know, the 7-step process that you outlined in your book so beautifully. Around how we can actually make the most out of feedback.
You know, I, I hear so often from people that they feel this pressure or this expectation to hear it, process it, accept it, have a pithy response about what they're going to do with it, and then take action right away. And the reality is our brains just don't work that way.
Reducing Regrettable Attrition in Organizations by Fixing the System, Not the People Reducing Regret
