Ashish Kothari shows a hand gesture to improve listening: make a tight fist, then slowly open your palm facing up. An open hand helps you accept new information and listen differently in conflicts or frustrating conversations.
So I'll do it in like 30 seconds. So all I need you to do and the audience can do this too. So you take your right hand as you make a really tight fist like this. And then all I want you to do and I want you to imagine you going into a conflict or a moment of, like, interaction that's problematic, or you feel frustrated or mad. And of course you're not ready to listen. All I want you to do is take this right hand and very slowly open it so the palm faces up. That to me is the story of listening. So to your list, I would add open hand. You cannot listen unless your hands are open. You can't accept, like, if your hand is closed, you cannot accept new information. You can't do anything. If you can find the strength to open your hand, then you can listen very differently.
Reducing Regrettable Attrition in Organizations by Fixing the System, Not the People Reducing Regret
