Productivity depends on how work is designed, not worker ability. When leaders improve facilities, processes, and conditions, the same employees produce markedly higher output. Better systems generate surplus that funds higher wages and community investment.
And he said, what he concluded after all this was, he said, productivity, and I'm gonna read it from my screen here, productivity is a function of leadership. He said, in both California and Florida, we've achieved our productivity gains with the same employees. It's the same people. What's different are the facilities, the processes, the work, the equipment, the conditions. And then he said, your employees can't make those changes. You have to. And if you get things right, you'll have more than enough money to pay your employees and serve your community. Now I've seen this over and over again, the same people performing so differently, so much more productively under a different system. Maybe not all 100% of the same people, but more than 90% of the same people. And I think that's really powerful and it requires that belief in people and belief in their ability to do things.
Reducing Regrettable Attrition in Organizations by Fixing the System, Not the People Reducing Regret
