Dr. Angela Jackson argues that workplace feedback mechanisms like surveys and 360 reviews are built around what leaders care about, not employees. Real voice means employees have a say in what matters most to them. Flip the approach: understand their priorities first.
Chapters
We always hear about the war for talent and how every business, small, medium, and large, is facing that. And especially in this new world of work, where expectations are very different, we always hear things about Voice. And we have 360 reviews. We have surveys. You put your ideas in this box, this feedback box. And what was so insightful around the companies that I looked at is they took that a step further. And what that meant to me and what I gleaned from the industry and came up with this idea and definition around Voice, that employees have a say in the matters that matter most to them. And so, typically, from a survey's perspective, we're surveying as a leadership what matters most to us. And so what happens when you flip that to understand first, what matters most to employees?