Laughs Per Hour: The KPI for Real Workplace #joy #laugh #laughteristhebestmedicine #laughoutloud

People often ask me, like, what's the KPIs for, Joy? And. Which I just find a hilarious question, but I'll tell them I said laughs for out. Like, what do you mean? I said, we had a guy here, Dan, who retired from Menlo a number of years ago, so he ended his career here. Last 10 years of his career, like 55 and 65. He worked here at Menlo in the space you saw. And he made a comment one time that just really stuck with me. He said, I have never worked for a place that has as much laughter as we do here at Menlo. And he's talking about a long career right in his last 10 years. We're in a place filled with laughter. Think about laughter. What better expression of psychological safety, psychological ergonomics. We don't laugh when we're afraid. We don't laugh when we feel like we're being chased down and hunted. We laugh when we're comfortable, when we're in good relationship with other people and we can banter with one another not at each other's expense, but in the sense of lifting each other up. So that's a big deal for us.