Emotional intelligence isn't about being nice. It's about doing the right thing the right way for the right purpose, especially when performance is blocked. Hard conversations that reduce defensiveness lead to better solutions.
Emotional intelligence is not being soft and fluffy and woolly and nice and kind all the time. It's about doing the right thing in the right way for the right purpose in order to get things done. And to do that, if somebody is putting the blocks up and they are not performing in an appropriate manner, then we do need to utilize whatever is at our disposal in order that we can improve performance all around.
Yeah. Emotional intelligence is not about being soft. It is about being able to have the hard conversations in a way that are more productive, that actually allow the other person to not get defensive and together create a better solution.
Reducing Regrettable Attrition in Organizations by Fixing the System, Not the People Reducing Regret
