High-performing teams recognize that all human decisions are driven by emotions. The speaker proposes a simple framework: identify whether a situation feels pleasant or unpleasant, then use that awareness to collaborate better and avoid damaging relationships.
Chapters
Every decision that we make, everything that we do is driven by emotions. And I think we've just got to recognize that. If we view everything that we do as a series of choices, how do we make the best choices that we possibly can in order to build up relationships rather than to destroy them? Now, you talked about people being unable to recognize and name emotions, and they have a very simple palette of expressions for their emotions, Ashish. I would like to make it even simpler, really, rather than make it more complex. And the way I would ask people to look at their emotions is, how am I feeling about a current situation? Does it feel pleasant or does it feel unpleasant? And how can I use my emotional state to work constructively with the people that I'm engaging with rather than destructively?