Ashish Kothari shares a three-step method for responding to hurtful feedback: tell the person what they said hurt you, ask for space to process, then schedule a specific follow-up conversation to work through it together.
He said, listen, just go and tell them, hey, listen, what you said was really hurtful for me. I need a bit of space to really process that emotion. And then I want to come back and talk a little bit about this. Share what I felt and what happened. But that way you're both, as real time, saying something has happened. You're talking about the impact on you and that you recognize that I am not in a space right now. "Right, and I wanna create a bit of space." And then you are actually setting on Friday or on this day, let's come back together and create a space where we can really process this together.
Reducing Regrettable Attrition in Organizations by Fixing the System, Not the People Reducing Regret
