Ashish Kothari explains how checking your phone during a conversation tells the other person they don't matter. When people feel ignored, they respond by immediately sharing their own stories, creating a cycle of self-reference instead of real connection.
Those that show people what they don't matter, well, I think either they'll share their own story of, yeah, I experienced it too. So they'll very immediately go into their own self.
Yep. We found phones, they take out their phones or they look at their watch as the first thing to not make someone feel that they don't matter. So what does that mean? Well, it means that when we don't feel that we matter, the first way we know is because someone's not paying attention to us.
Yeah.. And because if we're going to act that way, we've experienced it.
And everybody knows how to do that second part of the exercise because we've all experienced it.
Reducing Regrettable Attrition in Organizations by Fixing the System, Not the People Reducing Regret
