Ashish Kothari argues that team trust starts with genuinely valuing people as individuals, not just their work. Leaders can't fix their suffering, but they can create space where people feel safe enough to be fully human: grief, joy, laughter, all of it.
How do you get them to love you? And he said, well, you have to fall in love with them first. And so this notion of you want somebody to love you, love them first. Hold them in utmost regard. Care for them about who they are, not what they do for you. Recognize that everyone in the world has suffering. You are not responsible for solving their suffering, but you can create an environment where they can show up and they feel psychologically safe because they feel loved to be able to tell you. to be able to grieve with you, to be able to cry with you, to be able to laugh with you, to be able to celebrate with you.
Reducing Regrettable Attrition in Organizations by Fixing the System, Not the People Reducing Regret
