A talk on listening as a skill. The speaker argues that patience and resisting the urge to interrupt lets people feel genuinely heard. Pausing to truly understand others changes how conversations work.
How do we give that gift of listening, of making someone truly feel heard and understood? Well, the solution is actually quite simple, but that doesn't mean it's easy to put into practice. All we really need to do is try and pause and take a step back. When we are in one to one conversations or team meetings, we need to try and dial up our patience and really resist the urge to jump in and speak and to give advice. Above all, we need to get really comfortable with there being a pause or a sigh of.
