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In this informational segment, former trial lawyer and current neutral mediator advises clients to proactively prime themselves to ask their lawyers about resolution options beyond litigation. She emphasizes that most parties ultimately seek resolution, not courtroom battles, and that lawyers should help clients reflect on past events while focusing on future desired outcomes. The speaker highlights the universal human tendency to react emotionally to conflict, urging a pause to identify the true underlying dispute. She advocates for early mediation—before positions become entrenched—to allow all parties, possibly more than two, to clarify the real conflict and understand why it exists. By engaging a neutral third party early, disputants can uncover the core issues and pursue a more effective, collaborative resolution process.

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