A demanding client was creating conflict until the speaker used empathetic listening to let him explain himself. By hearing him out, the tension dissolved, the client re-engaged with the team, and the organization avoided firing him.
made one of the clients mad. You know, brought him in and he had real Type A personality. We said, no, no, Kari says there's always a win-win. So I brought him in and said, okay, tell me what's going on. And then, rah, rah, rah, rah. Okay, tell me what you did with the software. Rah, rah, rah. And by the end of the conversation, the guy felt heard and he felt understood and You know, and, and, uh, the, uh, the, the Jeff, they did what didn't have to fire him, which he didn't want to do, you know, didn't get into a big conflict, but instead the guy felt understood. He started coming to the meetings, uh, without a black cloud over his head and just started feeling like he was more part of the team. Yeah. Um, because he was able to express himself more.
From Stuck to Leading, Episode 2 — Meet the 5 Inner Fears Destroying Your Leadership
