Rapid Repair Experts lost seven vehicles and their entire office to a flood, but recovered the next day using ServiceTitan's cloud platform on borrowed laptops. They kept scheduling jobs and dispatching technicians while rebuilding, showing how cloud-based software let them stay operational when everything physical was gone.
Catastrophes don't normally happen to people who are prepared for it.
They're anticipating three inches of rain the next day, maybe five. They were wrong.
The water was over my head.
Seven vehicles underwater.
Three of which had been delivered just the day before.
It flooded our whole company. Our computers, paperwork, everything was gone.
All of our jobs that we've done, all of our jobs we've got scheduled, their histories, the notes. From a business standpoint, it was total devastation. At the same time, I did have the thought, yes, I'm in here swimming through my office, but there's a lot of people swimming through their homes.
Some of those homes had young children in them. Some of those homes may have had people and oxygen in them. And to me, the basics were, I can't let my customers down. The next morning.
We knew that with service type, we were on the cloud. They said, well, I'm going to go.
Buy new laptops, made arrangements, found a.
Temporary spot, came to a plumbing supply house. Each one of us signed into our service titan account and everything popped up. Service titan didn't know we were flooded.
I was like, no way in hell. We get in here Monday morning, start booking calls and sending our technicians like we had our office.
The fact that we were able to log right in the next day on a different computer, anybody else would have closed.
We're doing a build out on the new space.
I think we're going to hit the ground running.
We all can fix stuff, but the company that provides the best customer service experience is the one that's going to be successful for the future. And we need to embrace a technology that helps us provide for that Rapid Repair Experts is up and running today because of our dedication to our customers and because of service type.
