Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Can an AI Stay Calm When a Customer Tries to Make It Angry?

8 Oct 2025

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A customer tests whether a digital assistant can be provoked into anger. The AI identifies itself as a non-human assistant for free to grow services, explains it lacks emotions, and stays calm while offering to help or escalate to management.

Are you some sort of robot or something? Are you human or what? What are you?
It's a great question and I want to be upfront with you. I'm the digital assistant for free to grow services here to help you get the support you need as quickly as possible. I know it can be frustrating not speaking directly to a person, especially when.
You'Re dealing with a.
Situation like this.
Listen, listen, stop. Is there a way for me to make you upset because that I'm upset and I want you to be upset? Can you be upset?
I really appreciate you being honest with me about how you're feeling. I want you to know that I genuinely care about your experience. And while I don't have feelings the way a person does, my main goal is to make sure you feel heard and supported. I'm here to help get your concerns addressed and to do everything I can to make this right for you. If there's anything specific you'd like me to do, or if you want me to pass your message along to management, I'm here for you. What would you like me to do next?