Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

From Data to Decisions: A Guide to Actionable Business Strategy

21 Apr 2026 · 1 min

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Southern Botanical's system analyst describes how the Aspire platform works as the company's circulatory system, tracking roughly 30 key metrics: 17 from work tickets and 7 from sales opportunities. Monthly checklists keep operations on track, though annual reviews need work.

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So you came into Southern Botanical. They found a place for you with this implementation team while you're adopting Aspire, and now here you are as the system analysis. Now with this new role, you have a really cool perspective on how you view it. Can you tell our listeners a little bit about that?
Yes, that's a quote from our previous CFO. He mentioned that Aspire is almost like our circulation, like a circulatory system. Aspire is not just a software, it's how information flows through the business everywhere. Vital signs, margin as a business is a big vital signs. You have labor, material. We have about 30 metrics, about 17 of them are regarding to work tickets, 7 regarding to opportunities. We do checklists and the follow-ups monthly. We are not doing a very good job on our annually check, so we are fixing right now.