Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

How an AI Voice Agent Lets 3 People Handle Calls for a 65-Person Team

14 May 2026 · 1 min

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ServiceTitan deployed an AI voice agent that lets three people handle calls for a 65-person team. The team spent weeks defining what the agent could book before launch, with Lindsay Gwertz providing crucial support on calendars and deployment logistics.

So we are talking about the AI voice agent, ServiceTitan's AI voice agent topic. Everybody is so curious about one of our latest innovations here. Can you walk us through what was it like preparing to turn it on and then what went into actually going live?
It took me several weeks to really work through what do we want voice agent to be able to book? What don't we want voice agent to be able to book? That took me several weeks to really work on. Once You're ready to go live. Smooth sailing, in my opinion. I emailed Lindsay Gwertz. She's incredible. And I said, Lindsay, let's rock and roll. We're ready to go.
Shout out to Lindsay.
Shout out to Lindsay.
Her calendar is insane when I see it. She's just helping so many people with the voice agent.
And just so responsive. And I've heard always, I'm so sorry to bug you with this, Lindsay. She's like this, stop apologizing. It's what I'm here for. She's just very nice and never makes you feel silly, if that makes sense.
Yeah, she's the best.