How to Stop Missing Calls & Boost Bookings for Your Business

We invested massively in making sure the underlying infrastructure, the number one priority for Contact Center Pro was high reliability and call quality. Like our goal is, a hundred percent of calls come through with zero issues, fast, very high and clear call quality. Then of course the, the multi location and multi tenant nature is fantastic for multi location organizations. But then that CSR productivity from our.

Centers to our CSRs, our general managers, our dispatchers, our customer experience center, they're the ones that I think are reaping the rewards by leveraging Contact Center Pro and serving our customers better. So that was the big thing is we wanted to deliver a tool to our employees to reduce the barriers and make sure that we gain work productivity. So you know, going back to that customer employee journey, you know, as Contact Center Pro allowed us to book the call and take advantage of these opportunities.

For folks that are viewing in. If you book 13% more calls into jobs, that means you're going to have 13% more jobs to run. And assuming you have the staffing to run these jobs and they're going to be at a similar average ticket as the other jobs, you're talking about potentially a 13% increase in your revenue from just this optimization on the call booking front.