Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

How We Took Over a 55-Year Plumbing Company

28 Jul 2025

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Two people bought a 55-year-old plumbing company with 35 employees and had to figure out payroll, leadership, and how to get longtime workers to accept major changes. They leaned on their network to validate decisions along the way.

Questions this video answers

35 employees.

55 years.

What were some of the biggest challenges you faced when you purchased the brand and how did you go about addressing them?
100%. Walking in from an employee to an employer with 35 people looking up to you to make sure that they can have a secured paycheck each and every single week. What that is is true leadership. We're responsible for those 35 families.
The people that were there had been there for a long time. This is a 55 year old legacy company. So the challenge behind making so many changes, and I knew that we were making the right changes, you know, we would network, we pick a lot of brains. And so I knew the direction we were going was the right direction. But having them believe that also was challenging.