Esser Air Conditioning switched from paper invoices and scattered tools to ServiceTitan, centralizing estimates, dispatch, and service history in one platform. Technicians can now present multiple options on-site, and the company credits the software with boosting sales and profitability.
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My name is Alyssa Tachman. I work for Esser Air Conditioning and Heating. We're located out in Palm Desert, California, and I am, I am an office manager. Before ServiceTitan, we were just using a basic scheduling software and paper invoices, and so the technicians would bring their invoices in and we would have to manually input that information into another software. When I came back to Esser after the pandemic, it was being used for estimates, it was being used with DispatchPro, and we've just continued to use it more and more. They highly recommended ServiceTitan when I was calling around asking about it, and it was a big reason why we went with them. My biggest takeaway to how valuable ServiceTitan is, is it's all centralized. Everything, the history of estimates that were sent to a customer, the history of every technician that has been out there and what they did, what they offered, is all right there centralized. Whereas previously we had to go into different softwares to find what work was done, the cust— where, when, and how much it'll cost. The value of ServiceTitan is growth within the company. And in doing that, it's just utilizing it for all it's worth with giving, you know, letting the technicians give the options to the customers and bringing in that profit there. The salesmen are able to offer multiple options right there on the spot. And, you know, it grows from there. Service Titan is the key to helping your business grow.
