ServiceTitan launched YAWL (You Asked, We Listened) to fix small, recurring product frustrations that users kept requesting. The program started from a growing list of user requests and has expanded beyond it. They want your feedback to show demand and keep it going.
Release notes, highlights. And oh, what's this? That little icon indicates that this feature is part of a project that I am heavily involved in, known as you asked, we listened, or y' all for short. Howdy. So y' all was born out of a list that I was keeping of requests that I would see asked for over and over. Just little unintuitive things or product gaps or, you know, even new features, but new features that were being asked for over and over. And I just kept adding to the list and adding to the list, not even really knowing what I was keeping this list for. Until one day, bam, opportunity struck. Somebody internally said, hey, we want to start a program where we focus on just little things that bug people about the product. Just little frustrating things that people keep on asking for and asking for. But, gosh, where do we start? We'd have to aggregate some sort of list. And I said, ooh, ooh, ooh, me ooh ooh ooh ooh ooh. And so y' all was born. So, basically, for something to fall under this program, the y' all program, it's gotta be something frustrating about the product that people have asked for over and over. It's gotta be something that's beneficial to any size company, big or small. It can't be related to a pro product. And it has to be something that we expect to significantly delight a Service Titan user. Now, to be clear, the program has since expanded a lot, so not every single thing with that icon came from that original list. There are other sources at this point, nor is this like a situation where I'm 100% the guy calling the shots. There are still, of course, a limited number of resources and other priorities to be considered. So I'm not in charge by any means, but this is certainly the strongest position that I've had with the product team. I'm able to make some much stronger suggestions here than I otherwise would have been able to. All of that to say I'm very passionate about this project and I very much want it to continue because our list is long and we are still adding to it. So I really want this to be an ongoing thing that sticks around year after year. But for that to happen, the powers that be need to know that you guys, the Service Titan users, are into this. So if you like the sound of what you just heard, please tell somebody. Leave a comment on this video. Say it in the Service Titan community. Say it in Service Titan Masterminds. If you get an email survey from Service Titan, mention y', all, y' all y'. All. Y' all just bring it up all the time if it's something that you actually like. I'm not trying to sway your opinion here. I'm just asking you to express your opinion, if you have one.
Hey, thanks so much for watching. Mighty kind of ya. If you wanna check out the full release Notes video, here's a link to it right around here. Or if not, here's another video I think you might enjoy. I'm just gonna sit here and stare at you till you pick one. That's right. Go on. Okay. Interesting choice.
