This is a short transcript from a June 2022 YouTube presentation describing a partnership between ServiceTitan and ScheduleEngine to improve omnichannel booking and scheduling for contractors. Speakers (founders and a customer/contractor) explain their trades backgrounds, the companies’ mission to modernize booking (never miss a job), and early customer goals for online booking adoption.
The best contractors in the country use ServiceTitan and the best contractors in the country use ScheduleEngine. I grew up in this industry in the warehouse, learned every facet of the business. I think we broke child labor laws back when I got started and that was the privilege of having a father that started a contracting business.
I dedicated my career to building technology that empowers businesses. SchedulEngine's mission is very simple. We create ScheduleEngine to be the best, most efficient omnichannel booking solution for the trades. We take customers at the moment where they want to book an appointment, whether it's online, over the phone or over chat. We manage that interaction to create the best experience for the customer with instant gratification and getting the most information about the job. So contractors can be efficient when when it comes to serving and delivering the best experience to their customers. If you were to sum up scheduling in one sentence, it would be, you will never miss a job. Whether the Customer comes at 6am noon or midnight, you will never miss a job again.
My co founder Vahe and I grew up in the trades and we saw firsthand how underserved this industry was by technology. And so we started ServiceTitan on a mission to change that. Austin Vincent and ScheduleEngine share that same mission. Our customers will have the best of both worlds. The power of ScheduleEngine's booking software working hand in hand with ServiceTitan's suite of tools to drive their businesses forward.
The most exciting thing for me about this partnership is that we are going to create world class experiences that have not been seen in home services before.
My name is Aaron Gaynor. I'm the owner of EcoPlumbers. I started in the trades in 1997 and started this company 15 years ago. I remember us having the first iPad. I bought a few of them and we went out and customers were like, I can't believe my plumber has an iPad and I don't. So we went to Schedule Engine just because of the workflow of it. Thought it worked really well. And one of my goals was to really try to get us to one day, 50% of our calls being booked on online. Right now our goal is 20%. I mean, we really live in a world where everybody books online besides in home service.
I couldn't be more excited by this partnership. We've already worked together for years, serving customers together, integrating our technology with service Titan's technology. And yet we're only scratching the surface.
Service Titan and Schedule Engine are cut from the same cloth. We both got our start trying to solve the problems our dads faced in the trades. Now our two mission driven companies are coming together to give contractors everywhere the technology they deserve. We want to earn the right to serve every one of them with our software. And partnering with Schedule Engine is one way to earn that right. Everything we do is with that goal in mind and we're just getting started.
