A nail gun doesn't build a house by itself. ServiceTitan is a tool that needs setup, maintenance, and daily use. Your competitors will have it too, so you need a special sauce with features like DispatchPro to stay ahead.
Chapters
How should owners think about the ROI on ServiceTime beyond just, we bought the software? Yeah, it's important to understand, right? Software doesn't solve problems for you. That might sound kind of weird for me to say, but like software solves problems in so much as that like a nail gun builds a house. It's a tool. You have to understand how to use the tool. It's a lot easier to build the house with the nail gun than without it, but you can't just, you know, buy the nail gun and then be like, what the hell? Where's my house? I bought the stupid nail gun. Like I gave you the freaking money. ServiceTitan, like, why isn't this all done? Why isn't this taken care of? Why isn't my price book perfect? Why isn't this and that? It still takes a ton of effort. It takes a ton of effort on your part to get it set up the way you need it to be set up to use it on a day-to-day basis. And you've kind of got to let go of this concept of being done. It's just not how it works. It's actions. It's things that you do as part of running your business. ServiceTitan is part of that. ServiceTitan is part of your business. It's never done using it. You're maintaining it. You're, you're doing it every day. Like, when are you done brushing your teeth? When are you done going to the gym? Ideally, never. It's just something you have to do. And so I think that's the right mindset to have around it. Make sure that you understand to get the ROI out of it. It's not just, hey, I bought this thing, you know, pro products too, you know, hey, here's Here's the money, ServiceTitan, that this sounds great. Obviously we want things to be as automated as possible, and that's only going to get more the case going forward as, as AI gets more and more involved. But even so, you, you've gotta remember you're, you're competing with other people probably also on ServiceTitan. You've gotta be bringing something to the table. Uh, if everybody's dispatching with DispatchPro, what's your special sauce? What, what are you doing that, you know, there's, there's ways to configure DispatchPro. There's still strategy involved. In how you're going to set that up to best serve you and what you want and what your goals are. And you have to learn it. You have to understand how it works in order to properly utilize it to stay competitive.
