The Ultimate Duo: How These Two Products Grew Our Business by 10%

We are roughly about 120 technicians, 15 to 19 customer service reps, and about nine to 10 dispatchers. Playing to win and doing the right thing are two of our key core values and we really strive to make sure that we're doing those not just for our customers, but also for our employees. We actually use several of Service Titan's Pro products. My personal two favorite are Scheduling Pro and Dispatch Pro. The way that they can work together when they're set up properly is absolutely phenomenal. Phenomenal. Scheduling Pro can read availability on your board and your dispatchers don't even have to do anything with the calls other than verify that everything looks great and Dispatch Pro will take care of getting the right technician to the right call. In Minnesota, we have some very extreme weathers. We can get extremely hot and we can get extremely cold. Scheduling Pro has been able to help alleviate some of that call volume when customers call in during those peak seasons. People that don't wanna sit on hold, that don't have an immediate need are able to go directly to our website to be able to book their appointment so that they don't have to sit on hold and allows our reps to really take care of those that are in immediate need. I'm greedy when it comes to certain job types. There are certain job types that are the lifeblood of a service industry. The great thing about Scheduling Pro is you're able to prioritize those so that you can continue to take in those calls and make sure that you are optimizing every opportunity your dispatchers in 2024, over 2023, our new customer base grew an additional 10% year over year than it did the previous year. Just by implementing Scheduling Pro. Dispatch Pro is my lifeline. Dispatch Pro has allowed me to scale my business and has allowed me to transition and hire and not affect my staff in the field. When it comes to which KPI's dispatch pro has helped us improve, what I really have paid attention to is the Technician's con rate and their average ticket as well as our tech generated lead growth and watching that excel over the last couple of years that we've been on, Dispatch Pro has given us the ROI that we've needed hands down.