Bill BrownFounder of ServiceTitan Hacks community (9k+ pros) | INC 5000 Contractor | Helping contractors win with AI & Automation

Using Financials to Lead a Legacy Plumbing Company

29 Jul 2025

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Amanda and other plumbing company leaders explain how they use monthly P&L reviews and KPIs to run their business. They treat financial statements like sports stats, demystify the numbers for employees, and show how one skeptical partner became engaged once the data made sense.

I want to hear more, especially from Amanda, how you've leveraged data and KPIs to make informed business decisions. We every month go line by line through our financial statements and say, okay, why are we high? What is this? We use our financial statements to make every decision we make.
You know, they track KPIs in sports, they track it in football, they track it in baseball. They track it. I mean, virtually every sport. So why would you not do that in this industry?
I'm proud of this guy because I'd be like, babe, you should look at this. P and L. And I would tell him financial stuff, and he didn't care. He thought it was rocket science, but it's really not. People think it's so hard.
I ignored it because I didn't understand it.
With it, now he loves it. I'm like, I'm so proud of you.
I could take anyone and teach it to him, because it's that simple. Most people ignore it because it's a gazillion numbers, but it's the most gazillion numbers you need to pay attention to.