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17 BONUS What did you guys talk about right after our call?

Name: 17 BONUS What did you guys talk about right after our call?
Uploaded: 2020-11-11T19:56:14+00:00
Duration: 1 min 52 s
Channel: Bob London
Description: In this short podcast‑style segment, Bob London shares a practical habit for improving post‑meeting debriefs. He observes that teams often waste time…

11 Nov 2020 · 2 min

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1:52

In this short podcast‑style segment, Bob London shares a practical habit for improving post‑meeting debriefs. He observes that teams often waste time guessing how a pitch, status update, QBR, or troubleshooting call went, relying on internal chatter that may miss the most valuable perspective—the other party’s view. London recommends a simple, direct approach: send a brief email or request a quick call and ask the counterpart, “What did you guys talk about right after our call?” This question cuts through internal speculation, signals a desire for truth and transparency, and fosters trust. He notes that such transparency can translate into stronger relationships and ultimately more revenue. The advice is positioned as an actionable habit for consultants and customer‑success professionals seeking clearer feedback and stronger trust with clients.

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I've done a couple podcast interviews recently with the team over at Gain Grow Retain, which as you may know is an online community around the customer success world and seems to be a very vibrant growing community. And this question during the podcast interview seemed to get a ton of play, even though it doesn't really fit into a traditional customer conversation like the ones we just talked about. What did you guys— let me ask you, what did you guys talk about right after our call? So why? So here's why. A lot of times, whether it's a pitch meeting or a customer status meeting or QBR or even a troubleshooting call— excuse me— we tend to sit around internally and have the dreaded debrief where we reflect on how it went. It's actually called guessing. So, but the most important part of a debrief is what the other party thought. So you can just ask them. You send them a quick email, and I've done this for my consulting practice, and you say, hey, do you have 5 minutes? Jump on a call. And then call and ask them this question. What did you guys talk about right after our call? I used to say, after I left the room, what did you guys talk about right afterwards? So you really cut through some of the internal chitchat and debate about how it went and what's important. The truth is not with you. It's not in your conference room. Or on your Zoom, it's just a question away. You can email them, ask for a brief call, ask this question. And again, how confident do you sound asking this? You know, it's a question that sends a message that you want the truth, you want transparency, and you're eager for feedback. And transparency, of course, builds trust. Trust turns into dollars down the road.