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2 Bob London + Erik Linn: CrossCountry built a platform that creates 90%+ employee satisfaction.

Name: 2 Bob London + Erik Linn: CrossCountry built a platform that creates 90%+ employee satisfaction.
Uploaded: 2021-08-02T12:55:29+00:00
Duration: 9 s
Channel: Bob London
Description: In this interview, Bob London and Erik Linn celebrate CrossCountry's ten‑year anniversary and discuss the factors behind the firm’s rapid growth. They…

2 Aug 2021 · 0 min

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In this interview, Bob London and Erik Linn celebrate CrossCountry's ten‑year anniversary and discuss the factors behind the firm’s rapid growth. They explain how the company aligned its services with major market demand drivers—such as transformation, accounting advisory, risk compliance, and cyber technology—allowing it to ride strong industry trends. By building a platform that attracts and retains top talent, they have cultivated a workforce praised for its intelligence, hard work, and strong character. This focus on culture and employee experience has resulted in a retention rate that exceeds competitors and an annual employee satisfaction score of 90% or higher for six consecutive years, a rare achievement in the consulting sector.

How does a company like yours grow to that extent? Because that's significant growth since I worked with you. Yeah, we just hit our 10-year anniversary this spring. Congratulations.
And we're really proud to— thank you very much— really proud of our progress.
I think that we've been very fortunate to have aligned our firm with a lot of huge demand drivers in the market, whether it be around transformation, accounting advisory, risk compliance, cyber technology. We've really been fortunate to see some of the trends coming in the market and build around those. And then we built a platform that people want to be part of. We have a really amazing group of smart, hardworking employees, but a lot of great personality and character. And so I think what's really enabled us to grow, you know, obviously we are riding some great waves of demand in the market, but we have a platform that people want to be part of. Our retention rate is significantly higher than our competitors. We do an employee satisfaction rating every year. For the 6th straight year, we actually had 90% or higher. Employee satisfaction, which is really rare in any industry, but specifically rare in consulting.
Fantastic.