7 What does your team need to get better at this year?

So the next one is we're getting into the deltas. A lot of what I deal with are deltas, as in the delta meaning the difference between, for example, where things are today versus where they need to be. Where do we need to get them to versus today? How much progress do we make— we need to make and why and where? So this is an example of a great delta question. What's the one thing— again, you can see I'm using a specific number, one— the one thing you and your team need to get better at this year. Now, I used to actually hold my breath a little bit when asking this years ago because I worried that people wouldn't want to reveal weaknesses or shortcomings or, you know, their areas of improvement. But the world apparently has really changed. People are very transparent. I've never once had anyone decline to answer this question. And as I got comfortable asking it, it's turned out, in fact, to be one of the richest sources of insights because they're giving you the gap or the distance between where they are today and where they want to be in a particular area. And again, it's not just— I don't say, "You, what do you need to get better at?" Because then they could say, "Well, team communications and with my group." And not that that's not important, but saying, "What's the thing you and your team need to get better at?" It puts them in a position of sort of what does their department need to do better?