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Graham Gill, Chief Customer Officer

Name: Graham Gill, Chief Customer Officer
Uploaded: 2023-10-14T18:04:10+00:00
Duration: 1 min 37 s
Channel: Bob London
Description: In this testimonial, Graham Gill, Chief Customer Officer, recounts how he first connected with Bob London online before Bob launched his courses, later…

14 Oct 2023 · 2 min

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In this testimonial, Graham Gill, Chief Customer Officer, recounts how he first connected with Bob London online before Bob launched his courses, later meeting him at conferences and inviting him to train their small customer success team. Graham highlights that Bob’s base course taught the team effective active‑listening techniques, question‑asking, and how to spot upsell and revenue‑driving opportunities, especially within a Salesforce‑centric environment. He notes that these skills have been adopted both by the team and himself personally. Graham concludes by strongly recommending Bob London to any organization seeking to upskill their customer success staff in soft‑skill areas such as listening and opportunity identification, describing Bob as a fun and knowledgeable trainer.

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Hey everyone, Graham Gill, Chief Customer Officer. I had the privilege of meeting Bob London, actually before he even started doing his courses. He approached me via the internet. We started up a conversation. I really kind of liked his take on how he was trying to formulate some of his, what now became his course offerings. And I was lucky enough to also speak with Bob London a couple of times in person at a couple conferences. Really built a good rapport with him. And really started to enjoy where he was taking his offerings. Had him come in and speak to our team at the time, very small customer success team. We are in a space where we sit on top of Salesforce, so there's a lot of technical jargon that goes back and forth. But at the end of the day, Bob really gave our team some really good listening cues through what is his base course, and we found it very useful. It's led to our team being able to listen to and understand where there's upsell opportunities. It's gone even further. You know, he has a great formula for providing, you know, how to, how to listen more actively, how to ask questions and sit back on your heels and listen and really take it in. And it's become something that I continue to use personally as well as a team. If you're looking for someone who can really help upskill your team in terms of like the soft skills for customer success, the listening, the identification of opportunity, revenue-driving opportunities, please reach out to Bob London London. He's a fun person to talk to. You'll learn a lot, and I know your team will appreciate you.