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How an unexpected 2-hour road trip resulted in a fantastic conversation and fresh insights.

Name: How an unexpected 2-hour road trip resulted in a fantastic conversation and fresh insights.
Uploaded: 2023-05-04T14:11:44+00:00
Duration: 49 s
Channel: Bob London
Description: Bob London posted his phone number on LinkedIn after canceling his schedule for a road trip. Colin Spence from Great Britain called, and the conversation…

4 May 2023 · 1 min

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Bob London posted his phone number on LinkedIn after canceling his schedule for a road trip. Colin Spence from Great Britain called, and the conversation taught Bob about asking better questions in customer interactions.

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I did something crazy yesterday. I posted on LinkedIn that my schedule was just interrupted and wiped clean, and I had to take a 2-hour road trip unexpectedly. So I offered, I put my phone number there, and unbelievably, a few people called me, and it was amazing. It was just like, let's just talk about what's important. I had a great conversation with a gentleman named Colin Spence, all the way from Great Britain. And he posted on about it on LinkedIn, and I learned a lot from him. I learned a lot. I was able to get some feedback from him as well. And turns out, you know, he's a fan and someone who has followed the approach of being more curious and using better questions in customer conversations. So thanks for calling, Colin, and everyone else who I spoke with yesterday. It was really a fun, cool experience.