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Josh Lyons, Senior. Director of Customer Outcomes, Infolock

Name: Josh Lyons, Senior. Director of Customer Outcomes, Infolock
Uploaded: 2023-10-17T20:35:51+00:00
Duration: 41 s
Channel: Bob London
Description: In this brief testimonial, Josh Lyons, Senior Director of Customer Outcomes at Infolock, shares his experience with Bob London's UBR (Understanding…

17 Oct 2023 · 1 min

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In this brief testimonial, Josh Lyons, Senior Director of Customer Outcomes at Infolock, shares his experience with Bob London's UBR (Understanding, Benefits, Results) framework. He explains that after a training session with Bob, his customer success and sales teams quickly adopted many of the UBR questions, leading to more insightful and deeper conversations with customers. The resulting responses were highly valuable, helping the teams uncover what truly mattered to customers. Lyons strongly recommends connecting with Bob London on LinkedIn, considering his trainings, and leveraging the UBR framework, asserting that it will not be regretted.

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I'm always looking for alternative ways to have insightful conversations with our customers. And when I came across Bob's UBR concept, I immediately knew that his UBR approach was unique. So our CS and sales teams did a training session with him that quickly set off a bunch of light bulbs around the room. And after the session, we immediately integrated many of his questions into our customer conversations. And sure enough, the responses were incredibly insightful. And helped us delve deeper into what was important to the customer, just as we hoped. So I highly recommend that you connect with Bob London on LinkedIn, consider some of his trainings, and absolutely leverage his framework. You will not regret it.