This is a YouTube video titled "How to manage a unhappy client experience" featuring Beverley Simpson speaking about client relationships and communication challenges in business, recorded on January 24, 2024. Beverley discusses reflecting on client feedback and addressing issues related to client dissatisfaction and communication errors.
So that's some of the deep work that would definitely be worth looking into, not get stuck in, but definitely work a look into. What are the things that you're saying about your clients that are a reflection of you that we need to, to really look at? Okay, the second thing, if you are feeling unhappy with your clients, then we need to, you know, then, then we need to look at it from this perspective as well. Then also let's look at it also from this perspective of what specifically is it about your client experience that you are dreading because it could potentially be an communication error of the offer. So let me give you a tangible example of something that happened to me inside of my business, right, is that I wanted to talk about fat loss, but I didn't want to talk. I didn't, I and, but I didn't want it to be, you know, food obsession.
