Beverley SimpsonBusiness Coach for Health Pros

The Power of Experience - Why Convenience Isn't the Only Thing We Pay For

Name: The Power of Experience - Why Convenience Isn't the Only Thing We Pay For
Uploaded: 2023-08-10T12:00:49Z
Channel: Beverley Simpson
Description: This is a YouTube video titled "The Power of Experience - Why Convenience Isn't the Only Thing We Pay For" containing a monologue by Beverley Simpson…

10 Aug 2023

Watch on YouTube

This is a YouTube video titled "The Power of Experience - Why Convenience Isn't the Only Thing We Pay For" containing a monologue by Beverley Simpson recorded on August 10, 2023. Beverley discusses the importance of experience in addition to convenience in service industries, using the example of Ritz Carlton versus Super 8 hotels to illustrate how value and income can be increased online through enhancing customer experience.

Now, one of the things, too, that I didn't say that I don't often say, so I want to also, I think this is important, is that people are not only are they paying for convenience, there is an element and level of experience that people are looking for. And now the Ritz Carlton, the level, the actual outcome is going to actually be on par with a Super 8. Right. It's a home and shower away from home or a bed and shower away from home. They, they, they serve the same function, but the experience that they're going to receive is going to be different. So things for you to consider when you're really asking yourself, what are the ways that I can increase the value? Because this is how we will increase income online.