Bill Ready Paypal COO Interview, Funds Now and Customer Experience – Small Business Show 189

The Small business show episode 189 for Wednesday, September 19, 2018. Greetings, folks, and welcome to the Small Business show here at BusinessShow Co, the show by, for and about small business here in Durham, New Hampshire. I'm Dave Hamilton and on the West.

Coast, I'm Shannon Jean. How are you, man?

I'm doing all right, Shannon. How are you, my friend?

Doing great, doing great. Hey, we're going to jump right in and not that I don't enjoy talking with you, but we're going to jump right in today. We have an awesome guest today and as our listeners know, I talk about it all the time. I'm a huge fan of PayPal, super enabling platform and the ways that they help small businesses to succeed. I've been using them since the early 2000s for all different stuff, different types of things on the various businesses. One of the things I really respect that they do is they're just constantly innovating, embracing change like we talk about on the show all the time. And joining us today to talk about PayPal's innovation, new products. We're really happy to have bill ready, PayPal's COO here. Welcome to the show, Bill.

Thanks for having me on.

Yeah, we really appreciate it. And before we jump in to discuss a couple of product things that we're talking about today, give us a brief snapshot of how you landed at PayPal. Looking at your background, I know your parents were small business owners and I'd really love to hear how that impacted your outlook on things and your career path.

Sure, yeah. I mean, before I was here at PayPal, the easiest way to describe me would have been as a serial entrepreneur, having helped to build five different startups. But before that, I grew up in a small business environment. My mom and dad were small business owners, had a small auto repair shop in small town Kentucky, and I grew up in that environment, started working there when I was about 10 years old and worked there all through junior high and high school. And the lesson I took from that, I tell people I'm probably an accidental entrepreneur because after a plus years of being in a small business environment, I saw just how hard it really can be and thought I'd never want to be in a small business because I saw just how hard it was and so went off to college thinking I'd get a good job at a big company that was stable and didn't have all the trials and tribulations of what it meant to be a small business owner and quite by accident ended up getting into the world of entrepreneurship just because I was. I was working a couple jobs to put myself through college and through a friend of a friend met a serial entrepreneur who had had a few successful businesses before that. The dot com was just getting going. I was a computer science major in undergrad, but very early on I was still first year student. Through a friend of a friend met a serial entrepreneur named Dana Bowers and she was looking to go. She was in the midst of building an online banking and payments company after had a few successful companies prior to that and was looking for engineers and asked, hey, can I help build that? As a first year computer science student didn't really know how to do that, but all I thought about is I could have one job instead of two or three and said, oh sure, I can help you do that. Was back into the world of entrepreneurship and was a dot com that business IPO'd a little over a year later. And I was then sort of hooked on what it meant to go be able to build something and see sort of your direct efforts manifest in a business that serves customers and how quickly you can bring things to life. And so I quickly went from growing up in the difficult world of small business and saying, wow, I don't know if this is worth as much work as it is, to then getting to experience it more firsthand and seeing just how amazing it can be. I think that sort of helped me understand why my mom and dad had been small business owners and still are from that point forward, have been hooked on what it means to go build things and why I have loved both building companies and why I love what we do here at PayPal. Because we get to help fuel nearly 20 million businesses around the world. Most of those are. There aren't 20 million major retailers out there. So most of those, nearly 20 million businesses are small businesses. I really love that we get to go enable people that are doing the things that my mom and dad were doing, that I was doing as an entrepreneur. It's really gratifying.

Yeah. You bring up an interesting thing because children of entrepreneurs, even successful entrepreneurs generally do exactly what you did. Right. And veer a little bit away from that. But if and when they get roped in, you know the bug is there. Right. It's just the DNA. It's in your DNA. Yeah, exactly. So it's very interesting that that sort of manifested itself in exactly that way with you.

Yep, Yeah, I think that's right. I mean, I think it's the joys of being a small business owner when you get to experience them are tremendous. You know, sometimes the burdens that you carry to get to that joy can be equally tremend. And I think until you've gotten to experience both of those, if you only look at one of them, then you say, wow, is it really worth all this work? But the benefits of it, the joys of it, I think far outweigh the work that you put into it. But as a teenager, maybe you don't see it that way. But as I got to experience it more as an adult, I understood why my folks had decided all those years it was worth that effort.

It's worth it.

That's great. I'm sure they're getting a great deal on their payment processing now. I hope so anyway.

Somebody knows somebody for sure.

That's right. That's right. Well, one of the reasons I fell in love with PayPal is it allowed us to get so much more control over our cash versus doing this merchant thing, swiping slacks back and forth with credit card machines. You guys just launched a new product called Funds now, and we really want to learn about it. Tell us about Funds now and why small business owners should be excited about it.

Sure, yeah. I mean, you know, we do a lot to innovate around, you know, great new digital commerce products, ways to connect with consumers, how to sell online or on mobile in different places. There's a bunch of that kind of stuff that we do that is about, you know, growing your business, connecting to other customers. But it's also the case that, you know, we want to do things that help propel the payments industry forward. And one of the things that has been out there in the world of payments for quite some time. And PayPal, like others operating the same way that as digital payments have grown, most payments players hold funds for some period of time, days to weeks of funds that get held. And the reason that's done is to really help mitigate against fraud or financial risk. And that's an understandable thing. At the same time, having lived through what it means to be a small business owner, if you have several days or weeks of your sales held up with the payments processor, that's money not available to you to go pay your employees or buy inventory or put food on the table or whatever it is you need to do to open that second location, whatever it is you're trying to do, that's money not available to you. You know, funds now for businesses that are in good standing with us, we're making sales from customers available to those businesses instantaneously. Within seconds of the purchase being completed by the consumer, that money is available to the business. So instead of having to wait days or weeks to get their money, as had been the case with most payment processors across the industry for years and years, we're saying we want to go set a much greater aspiration for the industry. That in a world of digital payments, particularly for a business in good standing, why shouldn't they have their money immediately available to them as soon as the customer completes the purchase? Had the customer paid in cash, that money would have been available to them right away. Why can't we make it the case that a digital payment is available just as quickly? That's the program with funds now to say as soon as a customer pays you in a matter of seconds, that money is immediately available to you. You can go spend it with a PayPal merchant debit card. You can withdraw it to your bank account. You can even do that instantaneously with our instant withdrawal product to your debit card. We really want to go raise the bar and say that small businesses, particularly those that are doing good things, should expect to have access to their money right away. So that instead of that sitting with some payment provider, that's in the hands of those small business that are going to have great uses for it, whether it's hiring more employees, selling more product, opening the next location, or just helping with their own expenses, we'd much rather see that money in the hands of those small businesses.

That's really smart. And just to clarify, this isn't just if someone pays with their PayPal balance. This is if they pay with a credit card or whatever it's available and free cash flow right away. You're not waiting on this, Is that right?

That's exactly right. You know, one of the things we're doing with PayPal is that if you as a small business are using PayPal to accept payments, we're helping you to accept payments in all the ways customers want to pay. And that may be PayPal as a payment method. That could be credit or debit card. We're actually starting to connect in a lot of other forms of payment as well. You know, we're helping a lot of small businesses go international. As you go international, there's lots of local payment methods where you go into places that people may not have debit or credit cards. All those local payment methods we're helping to make available to small businesses as well. So we're saying however a customer wants to pay, we want to enable a small business to accept, however, a Customer would want to pay. And regardless of how that customer paid, we want to get that money in the hands of the small business right away.

Well, this is great, right? Because especially with, you know, crypto kind of and blockchain becoming more and more popular and perhaps more and more acceptable, traditional banks are fighting this like crazy and slowing down payments and that sort of thing. Whereas, you know, you're offering not just the same benefits as crypto but, but even faster and of course in a system that people already know and trust. So that's pretty good, man.

Yeah, it's one of the things, you know, we have a big enabler of this and this is something our customers have known about us for years. You know, we're pretty dist distinctive in the payments industry in that we offer both buyer and seller protection. So fraud is a huge issue in the world of payments. We have great fraud systems, great risk systems that allow us to go guarantee both sides of the transaction, saying to buyers, hey, when you pay with PayPal, you're going to be protected. You don't have to worry about do you know, the business you're buying from. That creates trust from buyers so more buyers will be willing to buy from you if you're an unknown business. So it's a great thing for the buyer. But then for sellers, we're saying, hey, you're trying to sell online, you've got a customer coming to you from the other side of the globe or two states away or whatever. We're saying to the sellers, we're going to protect you as well. And this is another example of us saying, well, having world class industry leading risk and fraud capabilities has allowed us to offer those types of protections to small businesses. Why can't we use those same abilities to get money to small businesses faster than anybody else would get it to them? And that's exactly what we're doing. Funds now. That's great.

Does it matter? I mean, is it only for large sellers on PayPal or is it open to kind of prerequisites? They have to have an account for a certain amount of time, something like that?

Yeah, it's available to businesses in good standing. We've made it available to over a million businesses already in the us, UK and Australia. The vast majority of those million would be small businesses. This is really a small business offering really big companies. They had the wherewithal to go negotiate faster payment times already. The people who really get caught up in the slower delivery of funds, these sort of holds and reserves and things as they're called in the industry, it really is a small business problem. And so we've made it available to a million plus already. They need to be in good standing with this, so they need to have some selling history. But once they've established themselves, have some positive selling history with us, we see that customers aren't complaining about them, they're not engaging in fraudulent activity. We want to make money available to them right away. Not something that takes years of history to establish. That's something that takes a relatively small amount of positive selling history, weeks or months of positive selling history. And we think we've got capabilities that allow us to go separate, you know, good actors from bad actors and say, yeah, we're keeping the fraudsters out. But if somebody is a, you know, a positive player with good intention and taking good care of their customers, you know, we're going to get them their money as fast as possible.

That's great. You know, the vetting that you guys do, I mean, is awesome. We've done a lot of business in Asia and one of the ways I really knew how to, you know, get someone right away, whether they were a, you know, good actor, bad actor, if they said, oh, send me the funds via my PayPal account, I would love it. Because I know, well, PayPal trusts these guys. Because there's so many times like, no, no, you need to wire transfer, you need to do this Western Union thing. And we would always say, get a PayPal account and get your business established there. It works out great. I love it.

Yeah. This is one of the things in the world of the digital economy, there's all these opportunities available that didn't exist 25, 30 years ago. When I was coming up in a small. If you wanted to go sell around the globe, you needed massive physical infrastructure to do that, or you needed huge distribution partners, really hard deals to get, versus. Now there are amazing platforms that can help you reach people all around the world. Whether those are social media platforms or just optimizing for search engine results, attracting people to your own site. There's so many different ways you can do that and interact with customers from around the world. But the big problem you then have is how do you deal with this issue of trust? The issue of trust is on both sides. How does a buyer know that they can trust your business and that they're not going to have to worry about whether they really get the thing they're trying to buy from you when they're on the other side of the globe or two states away and they can't come Knock on your door. How does the consumer know to trust that business? Also, how does the business know that they can go ship goods and not get scammed by a fraudster? To really let businesses, particularly small businesses, capitalize on those opportunities of being able to sell to the globe, you really have to create trust on both sides of the transaction. And that's a huge focus for us.

All right, Bill and Shannon, I would like to take a quick minute here and talk about our two great sponsors for this episode. Our first sponsor is Gusto. You know, the. The thing is, payroll and benefits are hard, especially for small businesses, right? You don't have time to be an expert in things like taxes and regulations and all of that stuff. And old school payroll providers just aren't built for the way you work. Today, Gusto is making payroll, benefits and HR easy for small businesses. Modern tech does the heavy lifting, so it's easy to get things right. PCMag and Fit Small Business have called Gusto the best payroll for small businesses. And there's a reason for it. Gusto makes payroll a breeze and saves you time. They say that 3/4 of their customers spend less than 5 minutes to run payroll and 4 out of 5 reduce errors after switching to Gusto. That's a huge thing. You don't want to make mistakes on your payroll. If you don't believe it, just Google them. People love Gusto. How often have you heard that about your payroll provider? Most businesses don't have an HR expert, but you don't need one to use Gusto. They've got great software and great service, and you can focus on your business, not your payroll and paperwork. So to help support the small business show, Gusto is offering you, our listeners, an exclusive limited time deal. Sign up today and you'll get three months free. Once you run your first payroll, just go to Gusto.com SBS again. Gusto.com SBS and our sincere thanks to Gusto for sponsoring this episode. Our second sponsor for today is textexpander. Talk about saving time, man. Textexpander is just one of those things that I can't live without. I was on my laptop last night going through doing some work prepping for the show, and I went and realized I had accidentally quit textexpander. And the way I realized this, it didn't take very long. I went to employ one of my shortcuts, right? I went to. I was actually answering an email and I wanted to make sure I had my cell phone number in there. So I typed, as I always do, C603, because my cell phone is from the 603 area code here in New Hampshire. And C is, of course, for cell. I know I should probably use M because they're not technically cell phones, but really, that's okay. So Anyway, I typed C6.03 and C6.03 stayed on my screen. Not good. I realized I had quit a bunch of apps, and in my haste, I had quit textexpander. Thankfully, a quick tap of the textexpander icon in my dock and all was remedied. Now, my short. But that's not the only thing you can do with these shortcuts. In fact, that's just scratching the surface. You can do all kinds of cool things, including creating forms. Right? So when you trigger a shortcut, it can build like a whole email text for you, but make sure that you're typing in the person's name and perhaps the product that you are replying to them about. And maybe, you know, you want to paste in their order number. Well, if you've got it on your clipboard, TextExpander can automatically integrate that. Like I build for our show. I build Amazon affiliate links when we, you know, mention a book or whatever. Because if you buy it, why not? We should get a little kickback. Well, I copy the product ID out of the URL and then I type comma sbsama. Boom, it builds the affiliate link. I don't have to think about how it is. I've already done it and it's always right. So you can do this. All you need to do is visit textexpander.com podcast. Yes, that's textexpander.com podcast. You can take it from there. Our thanks to the folks at Smile and textexpander for sponsoring this episode. All right, Shannon, what do you have next on the list for Bill?

Let's jump to a different topic for a moment. One of the questions we ask everybody that comes on the show is we, we're big fans of mistakes and I'm making air quotes here. Your best mistakes that teach us some really invaluable lessons and we've had some incredible answers over the last few years. Do you have a best mistake, if you will, you could perhaps early on in your business career. I'm sure you don't make any mistakes now anymore, especially with good people around you that I've met in the last couple days. But something you could share with our listeners to be like, man, this one really stuck with me.

Well, I've had plenty. I think any good small business Owner that thrives. Any good entrepreneur that thrives figures out how to rapidly learn from mistakes and iterate on those, knowing you're going to make more mistakes, but you quickly get better. The first really big one for me, going back to working for my parents in a small business. I was fixing someone's car for them. Fixing someone's truck. It was a farmer's truck. This is a small town, Kentucky, working on a farmer's truck. And I screwed up. He was supposed to get it back that day, and because of the mistake I had made, it was going to be another couple days before he got his truck. And my parents both said to me, he comes in and he's not feeling any sympathy for, hey, here's some teenager working on your car who's scared to death. He's thinking, hey, this is my livelihood. I'm not going to have my truck that I need for my livelihood. And my parents, instead of them going explaining what had happened, they said to me, like, hey, you go tell them what you did and what you're going to do to make it right. And having to go look a customer in the eye and explain that you had made a mistake that caused them harm and that it was going to be up to you to do something to make it right. That has stuck with me ever since. I think a lot of technology companies, you start to get to millions and millions of customers, and the customer becomes this really abstract thing. But I think that experience of literally having to look a customer in the eye and know that your actions have consequences for them has been something that's burned in my brain. And for things like what we're doing with trying to give people their money faster. The things I think about, We've got nearly 20 million businesses on our platform. The things I think about is like, oh, if we didn't get somebody their money, what did that mean for them? Did it make it so that they couldn't get their payroll out? Did it make it so they couldn't get the next batch of inventory? There's, like, all those consequences. But I think that stuff's burned in my brain from having to have that very personal, very tangible experience of go look a customer directly in the eye and explain to them what you did and what you're going to have to do to make it right. That stuck with me ever since. Yeah, that's fantastic.

We always say here, every business is the customer service business, and the sooner entrepreneurs learn that, the more successful you'll be.

Totally. Yeah, yeah, yeah. It's actually a Harder lesson now. I think you get so many digital businesses that don't have to go through that experience of like looking the customer in the eye and the customer's this abstract thing and people think about like, oh yeah, you know, it's, you know, I succeeded, you know, 98% of my, you know, 98% of the time my product succeeds. Well, you start to have millions of customers like that other 2%, like, oh, that's a whole, that's a whole major US city that you didn't serve. Well, you know, if you miss it on two. Yeah, yeah, that's a really good point.

I hadn't thought about the impact of that. For someone who's never had a face to face business. Right. That's interesting. Yeah, I think you're probably very, very right. You're onto something with that. Yep.

And remind me, I'll give you the phone number of my 16 year old son so you can have that accountability call after the show.

It was a tough lesson to learn, but it was a very good lesson to learn.

Yeah, that's killer. In prepping for the show here, one of the quotes that kind of stuck out to me when I was reading was PayPal. We view ourselves as a democratizer of access to the digital economy. Expand on that for me. Explain why that's important to PayPal and I know, important to you as well.

Yeah. If you look at the rise of e commerce, much more of the benefits of e commerce have gone to some of the larger just players out there. You flip on the news and you see this stuff every day now that you see major retailers struggling, closing store locations. Major retailers as a small business owner you would have thought of as some of the most powerful players 20 years ago. They're struggling to compete against some of the biggest e commerce players out there. That has impacts for small business owners as well that if you're trying to compete with juggernauts, how do you do that? One of the things we think about is how we can take the capabilities of the largest e commerce players in the world and put that in the hands of every small business owner, every entrepreneur, every retailer out there. What if they could have those capabilities at their fingertips so that the success of their business is in their hands based on what they do to serve customers, how unique is they're offering? But it's not about, well, did you already have hundreds of millions of customers and if you didn't, then you're not going to be able to compete? Well, that's not going to lead to A vibrant, thriving ecosystem of many, many players, which is, I think, what our economy here has always been about, what much of the economy around the world has been about. Small businesses account for more than half the job growth in the United States. Like, small really are the lifeblood of our economy. And we want to make sure that they're getting really, really easy access, really simple access to the very best digital commerce tools so that they're not left sitting on the sidelines watching. Only the biggest players get to benefit from the rise of e commerce, from the rise of mobile commerce, from the benefit of consumers around the globe. Being able to buy from businesses anywhere else around the globe, that shouldn't be something that those benefits only accrue to the big juggernauts that should be available to anybody who's got a great idea or has a service offering they want to provide. We want to go put the ability to connect with our 250 million plus users in the hands of businesses all around the world. We want that ability to go sell everywhere in their hands. We want great fraud detection in all their hands. We think if they have that, then that can allow many, many more businesses to thrive. I think it's not just something that's important to our business model. We think it's something that's quite important to the US economy, to the world economy, given how much small businesses drive job growth and innovation.

That is exactly what PayPal's secret sauce is. I always make the comment when people ask me, who should I use what merchant processor? I always say no one else ever calls me to ask me how my business works other than PayPal. Nobody invites me to conferences, nobody wants to watch me interact and how to use the APIs. And you guys have done that for us for years. And we were nobody. We were little small businesses. I commend you guys on that. And you've been able to keep that as you've gotten massively large and it's really authentic and I love it.

Well, thanks for sharing that. It matters a lot to us. And we try to listen closely. We don't always get it right. We make our own mistakes. And so part of what we're listening closely for is the positive feedback like you just gave. But we're also listening closely to when we don't get it right so that we go back into the lab and get to work on how we go fix if we created issues for folks. Yeah, it's great.

It's true. I'll echo Shannon's thoughts. You guys, you're not A faceless entity over there, which it would be a fair assumption given your size and all of you know and what you do. Just like we talked about, it's this online business, very easy to detach from customers. You folks have always gone the other direction and really focused on customers. And it shocked me frankly, the first time I encountered it there. So, yeah, thank you.

Good stuff.

Thank you. Yeah. So we're talking about small business and you guys focus so much on supporting us and everything from the Small Merchant Advisory Board that you get small business owners connected to politicians to try to impact policy in our favor to your business loans. I've borrowed money from you guys.

It's great.

Are small businesses really the best driver of growth for PayPal or is it a fair mix of small business and P2P?

It's small businesses are very much at the core of what we do, without question. That said, one of the biggest differentiators we have for those small businesses, unlike other payment players, other payment players will help to process a credit card. There's lots of ways you can go do that. What we do that's very different than others, as I'm sure you all have experienced, is the fact that we've got 250 million plus users that we can enable with very simple checkout experiences that are going to trust that when they see PayPal on your site or when they see that you're accepting PayPal, they know they can buy with confidence and that they're going to be covered and protected and they're not going to have to worry about whether you're a reputable business or not. That consumer side of our business is a big part of what enables us to serve small businesses in ways that other payment players cannot. And so we focus very much on serving both consumers and businesses really well. Because our businesses, our small business customers, want to work with us because we can bring them 250 million consumers. Our consumers work with us though, because they know we're going to get them to all the best places to go buy. So it really is a two sided platform and we're always working with working to make sure that we're keeping both sides of that two sided platform happy because each side of the platform wants to be there because the other side is there. And so both are huge areas of focus for us. And a big area of focus for us too is all the ways that we bring those two sides together. Where buyers and sellers meet, where we create trust between buyers and sellers, where we can create the ability for more shoppers to turn in to buyers, those things where the buyers and sellers meet one another is a huge area of focus for us because that's a place where we think we really stand apart from anything else out in the ecosystem.

That's great. Very cool. We'll pick your brain here for a minute. As someone who's had a lot of experience scaling something, I've always struggled with how do you really scale this business or is it scalable from a small startup to something larger? We've got thousands of small business owners that listen to the show. Do you have a single tip that you can leave in just a few minutes, piece of advice to everyone that how do you scale your business or maybe even how to find out if it's scalable at all?

Yeah, I mean, I think go on forever about different lessons learned on that. But I think a lot of the conventional wisdom on scaling a business is like you got to get the repeatable process. You got to get to repeatable process and figuring out do your existing processes scale up or not, or are you still doing something that really is reliant upon like an individual or a few individuals. So that's the conventional wisdom. It's conventional wisdom because there's a lot of truth to it that yeah, if you're going to scale, you do need to have repeatable process. But the thing I would say that I think a lot of folks can sometimes over rotate on and I think this will ring true for just about every small business owner. But the people that you put in that process matter tremendously. I think too many people as they're scaling their business sometimes make the mistake of letting the process rule the day versus realizing that making sure you've got people in that business that are just as passionate about that business as you are and have just as much of a feeling of ownership and wanting to take care of the customer as you do. That's going to matter from the time you start your business all the way up to if you get to a business that's operating in countries around the world, getting people in that business that are as maniacal about serving customers well and have the same passion that you do about whatever it is that you do that's gonna matter no matter what size you are. And if you do that plus have repeatable process, you're gonna have an amazing business. If you just get repeatable process, I think that's gonna get to. You're making comments earlier about like, hey, so many businesses can seem a little nameless and faceless and maybe soulless well, sometimes that is because people focus so much on like, did we get the repeatable process? And along the way you lose all the amazingly passionate people that are the ones that make the difference. And yeah, you need that repeatability, but you also need amazing people within it. And I think that probably sounds like an obvious thing, but so many people lose that along the way that I think it's worth calling out. That'll be intuitive for a small business owner, but they'll get lots of advice as I get to that repeatable process. Don't lose the amazing people that make the difference as you go build that stuff out.

Yeah, that's great. And I don't think it's that obvious. So I think that's really a good tip because wrapping it up from on a human level, which seems to be what everybody oftentimes wants to get away from to scale. I think that's fantastic. That's very cool. We talked a lot about funds now and getting access to your cash right away, which I think is awesome. I know there's a bunch of other PayPal products that our listeners would benefit from learning about that we didn't get a chance to talk to today. So that means you have to come back on the show at some point. But where's the best place for them to visit Online where they can see what PayPal can do for me and what's available to help my small business?

Yeah, we try to make it pretty easy. You can go to paypal.com, click on the business section of paypal.com and you'll see there things that range from the new PayPal checkout so you can easily start accepting payments online to PayPal working capital where we'll lend money to small businesses who might not otherwise have been able to get small business loan to things like invoicing or how to go connect with customers around the world. All those things are available there and try to make that really easy for small businesses to get access to.

That's perfect. Well, Bill, thank you so much for coming on the small Business show today. We love what you guys have done. As you've grown, you've helped our businesses and enriched our business and our personal life. I always tell people without PayPal I wouldn't be sitting here talking today. So we love having you come on. Thank you very much.

Thanks for having me on and appreciate the feedback. It means a lot.

Yeah.

Awesome.

Absolutely. Thanks. Thanks for listening, folks. Thanks for coming on the show, Bill. This has truly been great. And you can find us at Businessshow co. You can find bill@paypal.com as he said, keep living that charmed life. That's what we like to say here, Bill. And we wish that for you as well. Thanks so much.