The Small Business 2017 Year in Review – Small Business Show 151

The Small business show, episode 151. No, wait, I have that backwards. The Small business show, episode 151 for Wednesday, December 27, 2017. Greetings, folks, and welcome back to the Small Business show here at BusinessShow Co the show by, for and about small business owners. This episode is sponsored by Smiles. Textexpander. We'll talk a little bit more about that in a moment. Here in Durham, New Hampshire, I'm Dave Hamilton.

And in Lafayette, California, I'm Shannon Jean. And man, I love some textexpander. I can't wait to talk about that. It's one of my favorite apps. I don't want to get too excited, but yeah, it's awesome. That's great. That's really awesome.

Well, we've got a deal for people too, so we'll get there. Yeah, that's good. So this is our last episode of the calendar year. Calendar years always seem to mean something to us for. For a lot of reasons, especially on this show. And so I, Shannon, I thought, you know, we would go through and kind of like we did last year, look back and actually, I think, now that I say this, I think it took us two episodes to do this right last year. But, but let's look back at some of the things that we did on this show throughout the year and the lessons that we learned. You want to, you want to start us off, man?

Sure.

Okay.

Yeah. I mean, if you haven't gotten. If you listen to the show a few times, I mean, I love doing this show. I love talking about business. The hard stuff, the fun stuff, the stories, and just getting to meet some of these awesome small business owners. I always say I'm learning the most on this show. Even after 25 years in business. Some of these folks that come on, it's just fantastic. One of those guys was in our January 25th, 5th episode, Jay Gentile from Booster Bots. And what I loved about Jay is that this guy's done all kinds of stuff. You know, he's trying to start an iPhone business, you know, repairs, doing all these different things, programming, building websites. And he found that automation was the key to his success at whatever business that he did and decided to build a business around that. Automation and Booster Bots is just that it helps you, you know, market your stuff on different platforms. And he's different bots for different things. And he's just, he's a good guy, really genuine, and I really enjoy talking with him and I've used his services and that's one of the reasons why I wanted to have him on. So boosterbots.com, you should check it out. That's pretty cool.

Yeah. Yeah, that was a good one. I didn't have that on my list, but I did enjoy. I mean, I've enjoyed every interview. And like you, you know, I am nipping at your heels in terms of being the one that learns the most from this show.

So. Ye.

It's good.

That's cool. It is good stuff.

You know, we've had a lot of great interviews throughout the year, but when we interviewed Jumpan Z, right, We interviewed David o' yill from Jumpan Z. And I mean, the whole idea about living anywhere and running a business, I always thought that I had that locked up. Like, oh, I can. You know, I have a virtual company, so I can live kind of where I want to live. Why I live somewhere where it's snowing. You know, my family questions, but David and I can't remember who. Oh, and his wife, Elle. They live. I mean, they've lived truly all over the place. Like, they don't even have a place to live. They just live.

So it's awesome. Definite digital nomads. I know he just followed up with me because we've talked about having them back on the show, and David said they're just getting ready to leave for Southeast Asia, Thailand, Vietnam and Cambodia for, I think, six months or something as they continue to run their business. So it's awesome.

It's awesome.

I love it.

Yeah, I know. I love it.

Awesome. And impressive, you know, really impressive.

Yeah, yeah, yeah, yeah, yeah, it's cool.

And then, you know, we did a show, just you and I talking in March 1 about effective problem solving. And I really like that because as small business owners, that's really what we are. You know, if you can solve someone's problem, you can be massively successful. And being a good problem solver is just one of the critical parts to owning a small business and having it be successful. And it kind of related into another show. A couple. About two weeks later was a show about a concept called the two tokens that was mentioned on the Monday note by. You can pronounce his name better than I can. Dave Jean Louis.

Yes.

Yeah, got it. Yeah. Know lots of Apple history and the BOS and everything, but his concept of the two tokens is just awesome. And right on when he said it. And I realized that, you know, I've been kind of doing that my whole life where you're, You're. There's. There's Two choices. When you're working with your customer and you've got it, you. They're laid on the table, and one of you is going to grab one choice and the other one's going to grab the other. So you need to kind of manipulate isn't the right word, but you need to choose the right token. So your customer chooses the token you want. So listen to that show back, you know, in episode 118 on it, and it was fantastic.

Yeah, I, like, I need to remember that I'm pretty good at customer service, but that two tokens concept is. It's such a shortcut to success with a customer that it really is. You know, I feel like I should put a sticky up on my. On my computer or whatever that just says, you know, pick the right token of Neo there or something. Yeah.

Yes. That's it. Because, I mean, you can't predict the future. But let me tell you, if you use this concept, you can predict pretty close how that customer's gonna predict the future. Yeah. How they're gonna respond when you're trying to effectively solve a problem that you have with your client. And it is absolutely the right way to do it. And I would suggest you listen to that show. It's powerful.

You know, we had the opportunity to interview Lance from Bolt NWA Back in April.

That was awesome.

He was the one built these escape rooms. Actually, since then, I've had the opportunity to experience a couple of escape rooms. Not his two.

Yeah.

And they're a total blast. Talk about exercising your problem solving skills and teamwork skills and all that. It's great. But Lance was such a unique guy. When we first started talking to him, I thought, man, this guy's Lance. Don't take this the wrong way. I thought, oh, this guy's like, what kind of hick did Shannon?

And fine, that's what I thought of.

But, you know, that's a lesson I had to learn when I moved down to Texas. And I actually have had this conversation, actually, with the CEO of a publicly traded company. Like, just because somebody speaks with a little bit of a drawl and a little slower and an accent doesn't mean they are not as smart as a whip. And the problem is that friendly drawl and accent and. And, you know, sort of buddy, buddy attitude totally makes you let your guard down. And before you know it, that person ate your lunch and they own everything that you wanted to own. So, yeah, and he definitely had that vibe to him because by the end of the interview, it was like, holy crap, I Learned so much from this dude.

But yeah, he was really and you know, super genuine and just really into it. But very successful franchising. The Bolt NWA comic concept, you know, out there. And so cool.

Casually mentioned franchising it. I nearly fell out of my chair here. It's like nobody casually mentions franchising. He's like, oh, it's not that big of a deal. You just do this and this like dude, what are you talking about? But that, that's why guys like that are successful. It was really.

Yeah, I agree.

It was one of those enlightening things. So I. That was a good one.

Yeah. The thing that, that first got me set me. I was like, what's going on here? Was when basically he just sat down in their lobby and recorded the show. And I. And what's going on here? Mike. You know, but he was like, oh, it's just we do everything out in the open this way. And it was cool. And you know, I think a very successful guy that had another business was running the kind of farm thing and then came in and launched it. It was cool. I enjoy talking about those as well.

Yeah.

Good guy. Yeah, he was good as Lance. That's right. Now Mike is. Mike Pyle was the next folk interviewed on 15th of March. Episode 110 was. Or actually before that was from uppercase branding. And he's fascinating because, you know, we think of branding. We're all hustling running our small business and it's part of our job. Okay. What's our brand and how we're going to grow it and everything. But you know, this is this guy's full time job.

Yeah.

And he really had some great insight in presenting your brand and telling the story of your small business to your customers and potential customers because so people can relate to it. And I thought he was excellent. And one of the comments that he made that I really liked was he was brainstorming is a waste of time. And he had some other effective ways to get at what you were looking for to come up with names or work on your brand. And it was a great episode. You should definitely want to listen on that one.

It's not just interviews that we do here. We do shows like this where it's just Shannon and I. And I know you know that, but I value those just as much, sometimes more. And we did one back in May. Show 121. Also a palindromic episode. Hey, there you go. Where the concept of learning to say no came up and we were just answering a question. I think for listener Robert and I struggle with that. And I know all of us, especially you start a company, you learn to say yes to every opportunity that comes up because it might be the last one. And learning to say no is a valuable thing. And actually I went in another one of my businesses. I went through an exercise with that this week where I came to the, you know, I sort of did all my research and came to the end and it was like, no, we could say yes to this, but we don't have to. So you know what? We're going to say no. And it was really, it was an empowering thing. And so that lesson stuck with me. And I think we did the right thing with this other business for it.

Yeah, it's often easier to just say yes. Oh, we'll try it and we'll see what happens. But you cannot oftentimes it takes your eye off the ball on something else and there's some opportunity costs there. And yeah, that was a good episode. I like that. And then around April 5, we did an episode about the revenue stack concept, and we, you know, I kind of stole the, you know, the naming of that from the talent stack concept. And I will get the author here in a minute. But the thing with the revenue stack, as we talked about, was not always having, you know, all your revenue come from one source. I have, you know, can attest to that, that Scott Adams, that's who I gleaned that the talent stack on there. And like, like his concept, you know, it was stacking up these various talents you had or have to be powerful, that you didn't need to be a super expert or super performer with one type of talent. And I would argue it's the same in business, is that you can generate all kinds of multiple revenue streams from different areas. So maybe you're not hitting home run on one thing that could be vulnerable, but you've got a whole suite of different revenue streams coming in. And not long after that, we did an interview with one of my favorite guys, small business guy, who actually used to be an employee of mine that's, you know, done fantastic and super successful. And as Kyle Backus from Casey Tool, who we've had on the show twice, and this time we talked about selling your business. And then we expanded on the revenue stack model and developing multiple income streams. And he's done a great job at that. So I would highly recommend you go back and listen to him. He's really good at, even when he worked for me, coming up with ways to generate Additional income. And I've always told all my employees, like, well, what do you have going on the side? You know, what's your. You know, folks call it a side hustle or whatever, but should always have something going on to help you build up something on your own. And he really took. Yeah, and he took it to heart. And he's bought and sold a couple of businesses now and owns some real estate and a couple buildings, and he's really done great. I'm really proud of the guy. And he's just a great guy. I enjoyed that show a lot.

Yeah. Yeah. I always love talking to Kyle because he's got so much energy and it's so focused. Like, he's not. He doesn't come across as that crazy add kind of energy like you and I have.

Yeah, he's pretty subdued.

Yeah. But he's focused like he's on task, man. And he won't let you get away with stuff. I really. But he's a nice guy. It's not like he's a jerk about it at least. I mean, I've never worked for him, so I don't know. But.

Yeah, well, he's not a freak or worried, I guess, about worry. Questioning. Questioning what you're saying and saying, oh, you know, I don't agree with that and not kind of. He's not a guy that goes along with things even, you know, so. Yeah, yeah. And I respect that, you know, and.

But he's got good instincts. I mean, I've had some, you know, not yes men work for me that have bad ideas, and it's like, oh, crap, like, this is going to tank the business if we keep following ideas. So. No, yeah, I can. I can see where it made sense for him to go out on his own. I'm sure you missed him when he did, but that's how, you know, that's.

Yeah, for sure.

It's okay.

But it was great. I mean, it's a great example of encouraging people and when the time was for them to leave was right, and then watching them grow and blossom and then being able to come back full circle and, you know, like, have them on this show. It's just really fantastic. I love it.

Yeah, I think it's great. I think it's great.

Very, very cool.

Hey, I want to take a minute and talk about one of your favorite things, Shannon. That is our first sponsor, which is textexpander. Yeah, yeah, sure. I'll tell you right up front and I'll tell it to you at the end, too. Visit textexpander.com podcast no, that's not me missing the, you know, not inserting the right code. It's just generic for everything. Textexpander.com podcast gets you 20% off your first year of a Textexpander subscription for you and or your business. You know, Textexpander, it's something that I use and have used for years. Put simply, it's a tool that lets you create boilerplate text, but not just text, but it lets you create boilerplate that you can then invoke with a short keystroke. So. So a simple example is if I want to insert my address somewhere, I type comma dhadd and it puts Dave Hamilton's address right there, formatted the way I want. Multiple lines of text, all of that. And I have to do that constantly. So I have it put my phone number there because people that want to ship me things always want to know my phone number too. Great. No problem. It's there. But you can also do things like form emails where not only do you lay out the text of the email, but you leave yourself spots to put data in, like maybe the name of the customer or the name of the product they got from you. And it will prompt you to insert those things and then it'll populate your email and that's where it can start to really be valuable. And I think you've used it that way in your business.

Shannon, dude, this techmander will change your life, let me tell you. And especially as a small business owner in the beginning, without a lot of resources, this app alone can help you build your business and you can just seem like you are, you're more professional. When you have other employees and you want to make sure they're answering the emails the correct way, you can build those templates that they can use for customer service, for lead generation, everything else. It's a life changer. It is phenomenal. I use it every single day for basically forever. And I love it. There's so many apps that use for a little bit and then maybe you don't use them anymore. But textexpander, man, it's in my menu and it's just, it's awesome. You really owe yourself. It'll save you so much time. It's just phenomenal.

Awesome. Yeah, I couldn't agree more. So go check it out for yourself. Visit textexpander.com podcast from that page, you should be able to choose which podcast you heard about it on. We sure would hope that you'd choose this one. But visit textexpander.com podcast that gets you 20% off of your first year. And then you can join the ranks of people like Shannon and I who are. Who have seen the light and. And are happy to live amongst it every day with text.

We're addicted to it. We're addicted.

Oh, totally. Yeah, yeah, yeah.

It's awesome.

Our thanks to Text Expander for sponsoring the episode. Hey, Listo Pencil was a really interesting interview, and I think we both had this one on our. On our.

We did. Yeah. Rick Stewart.

Yeah. Yep. We did it back in January, almost a year ago. But, man, I mean, he took over a business that's, you know, almost 100 years old. And, you know, like, some of the lessons were really weird. He went low tech with it and got smaller in order to grow. It was just really fascinating to me.

It was. Yeah, yeah. Interesting guy.

Multigenerational business. Yeah, yeah.

And his, you know, his comment about, you know, eventually becoming the boss or a supervisor of an employee that knew you when you were a baby or something, when you were a little kid running around the factory kind of thing, and. Yeah, he's a really sharp guy.

No pun intended.

Yeah, that's right. That's good. And I think very highly of him, and he's done great things with that business, kind of reinventing it and how it works. And that was a good episode.

Fascinating. Yeah. Business. Yeah, yeah.

And his argument for the show really was that he felt it was more difficult to take over and manage and grow an existing business, especially one that's been around for, like, 100 years, versus starting something new. So it's a really interesting take on small business ownership. So you don't want to miss that one. It was cool.

Yeah, yeah, yeah. Really interesting.

That's good. Yeah. And then in August, we interviewed a couple of guys that I really like. You know, I'm an avid waterfowl enthusiast and outdoors and hunt all the time. And we do a lot to support the environment around here, especially in California with Ducks Unlimited and stuff. And Corey and Doug from Tangle Free Waterfowl came on the show and talked about what they've learned in running their company. And the thing that really stood out to me was that the lesson that Corey had learned when he's. After his first visit to China, when he was having some product made and the difference in. He told a story about, you know, buying a dozen of, you know, dozen widgets, and the cost was 10 bucks, and he went to another factory to buy those. Look at those dozen widgets. And the cost was, you know, $13. And at the time, he said, wow, there's no way we could afford the 13. We got to go for the 10. But looking back, he realized how much that really cost them in money and time and quality of the product that they were sell. And it's a really good lesson. It really stuck with me.

Yeah, I had forgotten about that lesson in that show. I agree with you. That was a good one. For sure.

For sure.

Yeah.

Got it.

You know, one show that if I had to pick one of the interviews that we did, that keeps coming up for me, and perhaps it's because I need to do more of this here. It was the one that we did, Small Business Show 114 with Kelly Loudermilk from Build HR.

Oh, yeah.

Frankly, I think she needs to charge a lot more for her. For her services and all of that. But@yourhrsource.com But I'm always thinking about this, like, what a great idea to just pull all this stuff together. Because HR is one of those things that it's like that annoying little buzz that you hear some of the time, right. It's like, I can't find it. I don't want to have to deal with it. But you have to deal with it and you to deal with it before it becomes a problem. It's like, you know, we talked in the last episode about insurance. Make sure you have insurance before you need it. Well, the HR stuff, as I'm sure Shannon can attest, as well as I. If you don't have that in place before you need it, it might bite you in the butt.

It can. Yeah, certainly.

Yeah. So. So I. I'm always thinking about that one. Like, oh, yeah, I gotta go back. I gotta talk to Kelly and. And, you know, buy some of her stuff so that I can. I can do this before she raises her rates, but, you know, that's okay.

Yeah, she's a great resource and has a bunch of stuff up on the. The Build HR website, you know, that that's all of us can use and benefit from.

Yeah, yeah, for sure. Fascinating stuff.

You got it. Who's up next? We're gonna do. Well, we just had these guys on the show, and. Well, let's jump back a little bit.

Okay.

Let's do David Oliva of RD Appliance.

Yeah, this.

I love this guy. Because David, you know, kind of took a. Let's say, what's the word I'm looking for? You know, a family business that's just, oh, we're in the appliance repair business doesn't sound very sexy and this kind of thing, but he really changed the model and was trying to go away from average run of the mill work and focus on the high end and focus on quality and education, making sure that they were one of, if not the only one of the few service companies in their area to work on some of these higher end appliances and finding, you know, bringing value to their customers that way. I love, you know, his concept of, you know, raising our prices. Oh, yeah, a lot. It's great.

What a weird thing to do to step into a business and say, yeah, we need to, you know, triple our prices or double our prices, whatever, like that. Yeah, that seems like the kiss it. That's. That's such a. Such a classic rookie mistake. And for him it worked out. It was totally the right one.

It worked out.

But you know, you see that all the time. Somebody comes in, they get a cursory knowledge of what's going on and they're like, you're not charging enough. I know how to fix this. We just charge our customers more. It'll be fine. No, they're gonna go away. Like, that's the last thing you do when you take over a business, at least from conventional wisdom. But he said, no, it is the right word. He's right. Yeah, totally. And. And that concept, I had this one on my list too, because of that concept of being a great tech doesn't make you a great business owner. And those of us that have spent time being great techs or any kind of techs have learned that lesson probably a couple times over. So.

Yeah, yeah, absolutely. Absolutely. That's great. And then, you know, a couple. Yeah, and a couple guys we just had on the show. Jerry Bolander, who just wrote the Entrepreneur Ethos, which is an awesome book. I just got my signed copy in the mail. I don't know if you got yours yet, Dave, but.

No, he's closer to you. So you would get yours ahead of mine.

Yep. Yeah, yeah. And then we had Mihir Shah from Drobo on as well, who we love to have come back on the show as well, who took over that, you know, company and kind of turned things around. But those two guys, you know, I just sit here, I was like, man, these guys are really smart. You know, I just hear it.

Really smart.

Yeah, yeah, yeah. And Jerry's, you know, his mission of creating better companies that in essence, take better care of everybody and treats everybody with respect. And his thought that to be a very successful entrepreneur, business owner, you don't have to be a jerk, you know, really, really, you know, resonates with me, and, you know, we've tried to do that, and that was a great show, at least. Loved it.

Yeah, it was great. Yeah, for sure. I would definitely want to have those guys back, and I honestly, I think I want to have them back separately. I. I think there's. There's value to mine in each of them without necessarily them playing off each other. Not that that would agree, but, yeah, we're going through it. It was like, oh, wait a minute. I want to, like, individually shut each of you up and. And hear from the other for a long time. Yeah, yeah, yeah.

There was a lot more there.

There. Yeah, there was a lot more, for sure.

Yeah.

We did an interview early in the year, back in January with Field Harmony. Tyler Merritt from Field Harmony. And there was that one lesson that has come back to me several times, which is his best mistake was forgetting that other people, even your business partners, are not you. They don't think like you and they don't know what you're thinking. And, man, and that resonated so loudly with me, for sure. I always get so frustrated when people don't see what's obvious to me, and there's no way that they can always see what's. That's like.

That's right.

I know that's unreasonable, but it doesn't matter. It's, you know.

Yeah, well, and another thing that Tyler said that I have, you know, I steal everybody's quotes over and over on this show because it makes me sound far more impressive than I actually am. But he made a comment that really hit me when he said, what we are basically doing with our company is buying back our time and earning revenue to buy our time so we can have our own time back. And I was like, man, that is really powerful because time really is the most precious thing we have, and it's finite and everything else. And I thought he really nailed it, and I hope those guys are doing great, and we should have him back on the show someday. Yeah, we should.

Should. So, you know, a couple of months ago, we talked to some guys that were building the. Their rental car business on the Turo platform.

Yeah. Gurjeet and Kevin, right?

Yeah. And that was a fun. I mean, it was a great episode. Talk about guys with, like, crazy energy they. They were in. Yeah. And so that was my first. I had, you know, heard the name Turo, but I never really dug into it. And the next month, in November, I was heading to Austin with my family. And I was looking at rental car prices and I wanted to have a car that was big enough to deal with our luggage and the four of us comfortably, because I knew we were going to be driving around a lot while we were down there. I'm looking at renting a larger vehicle or whatever, an suv. And for whatever reason, at that point in time, all of the car rental companies prices were just totally off the roof. So I kept checking back because I know these things are going to change. It's fine. I'm like, okay, check. And then one time I'm visiting some site and there's an ad for Turo and I thought, oh, yeah, right, I should check this out. So I did. I wound up renting a vehicle through Turo and it went through the whole experience and it was what I would consider a normal car. And it wasn't, you know, a luxury vehicle or anything like that. But there's lots of those out there, which I didn't quite realize from, you know, doing the interview with those guys, because they're more about the specialty cars.

Yeah, they're the high end, high end stuff.

But that's not all Turo is. Although maybe that's all Turo should be.

I can see where this is going. Yeah.

So, you know, we talked with the guy and I'm very used to the whole, like, sharing economy. We stay in Airbnbs. In fact, we stayed in an Airbnb down there. You know, I use Uber and Lyft all the time. So, like that whole concept of having to like, going through something like Turo and then discussing logistics with like, the dude who owns the car is totally normal to me. It was fine. Went through all that. We got the car and, you know, it was everything that the listing said. But what the listings don't talk about, there is maintenance on the vehicle.

Oh.

And this vehicle clearly had not been maintained at the level that really it should be to be road worthy. Oh, wow. Yeah. And like, the shocks made a lot of noise. I mean, to the point where we still drive around and, you know, make the noise of the shocks. Is that right from the car? Yeah, yeah, yeah. This has become part of Hamilton family lore now. I will never live this down. So we're in Austin and we like, we were there for a couple days. I think we were there for five days total. We had been there for maybe a day and a half, maybe two days almost. And, you know, we called this car the Prancer only because in the vacation movie with the new Vacation movie. They had this Prancer that was like this piece of crap that they had to drive on vacation. So we called it the Prancer. It wasn't a Prancer because there is no car called the Prancer. At least I don't think, but that's what we called it. And so we were used to the Prancer and it was fine. But, you know, every time we went over a speed bump or whatever, or even took a turn too tightly, like, the shocks would just squeal and all this stuff. And all of a sudden we're driving. We were down there going to tour the University of Texas for my daughter, who's interested in that school.

Oh, sure.

Yeah. And so we're on our way to. I think we did tours, different departments or whatever while we were there. We're on our way to our second one on the highway, and the tire light comes on, like, okay. And then the tire blows out.

Oh, yeah.

So I got it off the highway, thankfully. I mean, like, you know, but it could have been a disaster. We. I got it off the highway and parked it in, you know, this bank parking lot that was right there off the highway. This tire was shredded. And then I looked at all four tires, and there was, like, no tread left on any of these. Like, these were all really dangerous tires.

Wow.

And they were old. Like, the rubber on them was all cracking and everything. And I had opted for, like, you know, the high end insurance on this thing or whatever because I didn't want. I didn't want headaches, you know. And so I called Turo and of course we're standing there and the clock's ticking. We were actually a little bit early, heading to our thing, but it was like, we want to make this tour. Like, this is the whole reason we're here. Yeah, yeah. So I called Turo and Turo says, oh, maintenance issues. You have to talk with the owner. Like, okay, fine. So I had the owner's cell phone number. I was able to get in touch with him. I talked to him. He's like, I don't know why Turo told you to talk to me. You're the one that bought insurance. It's like, no, man, I think this is not an. Like, if you needed new tires for your car, you don't file an insurance claim. It would be nice, maybe, but that's not how it works. And so we wound up taking an Uber from the parking lot to make the tour. We were totally there on time. It was fine. We left the car. He had left it with a lockbox in it, unlocked in a parking garage for us to get it initially. So we basically did the same thing with the bank lot. I only left one of the doors open so that if somebody came up or whatever. But it was, I mean, it was a mess. And then I rented a car. The best part was using my iPhone. We were in the car, in the Uber, you know, going to this tour and it's this Friday afternoon. So I'm thinking, oh man, like, how am I going to rent a car? Like, how am I going to deal with this? Because Turo was like, no, you've got to sort this out with them, with the owner before we will find you a replacement car. And it was like, they're going to. It's going to be a couple days before we get you a replacement car. It's like, wow, dude, that's not how this works. No.

Yes, that's right.

Like you get me another car right away. And. And so I did. I got on the Avis app. For whatever reason, the prices had come down precipitously and so we got a vehicle for almost pennies. I mean it was way cheaper than the Turo thing would have been. Turo gave us a refund. I mean, it all worked out, but my family at this point has said, yeah, you're not allowed to do that anymore. That's great. Not every car is going to be.

And I agree with you. I think that the real value is because I had a. I'd fly out and go to a meeting a couple weeks ago and I was only going to be in this town for a day in the city and I was like, well, I'm going to rent a Tesla because I haven't driven one before and I want to check it out. Well, that's a great place to go and pick the exact car you would like to rent. But for a day to day rental, I would agree with you. I think it's a great resource for a specialty car, a convertible and exotic or something that's. Otherwise you really want to drive that you to want. Wouldn't own yourself.

Yeah, no, for that, for that it's great because you do. You get to. You get to experience owning that car for a day. Unfortunately, what I got to experience was owning that Prancer for a day and a half and it was a disaster.

After a decade or so on the.

Road, somebody beating on it. Yeah, yeah, that's great. Yeah, yeah, yeah, that's great. So.

But, well, very cool. Well, you know, experience it is an experience, you know, and, and I think it's great. You know, we've had a great year, a lot of good show, and we've got some good interviews lined up for next year. And we certainly if folks, if you know small business owners that you think ought to be on the show to tell their story, we would love to hear from you. Feedbackusinessshow.co. and we'd also love for you to visit us on Facebook in the small business support group@businessshow.co. facebook. Come on over and tell your story.

Yeah, tell your story. And make sure to check out textexpander.com podcast so that you can save 20% and join Shannon and I. And saving time, too. You'll save way more time. It's great. Happy New Year, everybody.