A SHOCKING LESSON in Service-Oriented Leadership!

Learning to say no and truly reframing no as an act of service. Right. If we think about raising kids, the most spoiled kids in the world are the ones that always get everything that they want. They never have to work for it. We know this to be true. Your team is exactly the same way. And so operators, in my experience, are incredibly service oriented people. It's one of the common traits that I see amongst us, like, how do we say no, and how do we reprogram our own neural pathways that says, that's not rude, that's not spoiled, that's not you being lazy. That's actually an act of service that enables your team to have the opportunity to struggle, to try a thing, to mess up a thing, to not know the answer to a thing. Because we know that that is actually where people grow and learn the most.